About the Role
We are looking for a highly versatile, multitasking Customer Service & Sales Representative who can handle inbound and outbound communication, administrative tasks, and sales follow-ups.
This is not just a cold-calling role, you will be responsible for customer service, scheduling, admin support, and closing sales for HVAC services (heating, air conditioning, air duct cleaning, dryer vent cleaning, and related services across the U.S.).
You must be organized, confident on the phone, and capable of switching between customer support and sales conversations seamlessly.
What We’re Looking For
- Proven experience in customer service, sales, or appointment setting (minimum 2 years preferred)
- Strong ability to multitask between calls, CRM updates, scheduling, and follow-ups
- Confident communication skills with a clear, neutral or American-accented English
- Strong sales mindset with the ability to handle objections and close deals
- Highly organized, detail-oriented, and able to manage daily workflows independently
- Driven, proactive, and always looking to improve performance.
Key Responsibilities
- Handle inbound and outbound calls with U.S. customers and leads
- Provide customer support and answer service-related inquiries
- Make 75-150 outbound calls daily when required (lead follow-ups + cold calls)
- Book and manage appointments for HVAC services
- Follow scripts while maintaining a natural and professional tone
- Update CRM system with accurate notes, job details, and customer information
- Handle email and SMS communication with customers
- Follow up on pending estimates and unclosed opportunities
- Coordinate schedules and assist with basic administrative tasks.
About the Work Environment
You will be supporting a fast-paced HVAC service company in the U.S. market. Expect a dynamic role where priorities change daily, from answering customer inquiries, to booking jobs, to closing sales and managing follow-ups.
How to Apply
Please send your resume/CV and a 30–60 second voice recording introducing yourself and demonstrating your English communication and phone presence.
Job Types: Full-time, Part-time, Permanent
Work Location: Remote
