Role
Orchestrate and operate the end‑to‑end crisis management and social listening processes, driving early signal detection, risk assessment, stakeholder alignment, and executive reporting with actionable insights.
Core responsibilities
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Social listening end‑to‑end: Configure, administer, and optimize dashboards, queries, and taxonomies in Sprinklr, YouScan, Tubular, NewsWhip and others; ensure data quality, tagging discipline, and source coverage.
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Crisis assessment: Evaluate criticality and potential business impact of each alert using clear criteria; issue an initial severity recommendation (Low/Medium/High/Severe) and first‑step actions.
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Stakeholder management: Maintain courageous conversations and regular touchpoints to understand needs, align requirements, and propose fit‑for‑purpose solutions.
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Partner management with Studio X: Prioritize backlog, negotiate requirements, align expectations, and validate deliverable quality.
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Digital PMO: Orchestrate the E2E incident lifecycle (brief assessment plan execution reporting post‑mortem), maintaining timelines, ownership, and logs.
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Regional interface: Serve as the day‑to‑day point of contact with the LATAM Crisis Management Lead, escalating per protocol when needed.
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Executive storytelling: Build presentations, models, proposals, and reports for C‑level audiences with findings, insights, and recommendations.
Scope (end‑to‑end)
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Crisis assessment runbook with criteria (reach, velocity, regulatory sensitivity, health/safety, boycotts, influencers/media, potential legal exposure).
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Escalation flow & coordination spaces (virtual/in‑person) with a clear touchpoint across stakeholders, and LATAM leadership.
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PMO operation for incidents: registry, action plan, ownership, timeline, and follow‑up.
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Executive reporting: first alert, status updates, closure, and post‑mortem with lessons learned and corrective actions.
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Human Insights integration: cross‑reference signals with consumer studies/metrics and sales indicators to inform hypotheses and recommendations.
Requirements
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Experience in digital/PR agencies or similar roles in Business Intelligence, Social Listening, Analytics (3–5 years in adjacent functions desirable).
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Fluent English (conversation, documentation, and presentations). Portuguese is a plus.
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Proficiency with Sprinklr, YouScan, Tubular, NewsWhip (or equivalents); advanced Excel/Google Sheets.
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Familiarity with Power BI or Tableau for data storytelling is a plus.
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Strong facilitation, negotiation, and stakeholder management skills.
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Based in Mexico City with availability to attend the office 3 times per week.
Competencies
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Critical thinking and risk evaluation
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Good communication & data storytelling
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Process discipline and attention to detail (PMO mindset)
Benefits
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Seguro de gastos médicos mayores, en Findasense nos preocupamos por tu bienestar
- Beneficios de alimentación en vales de despensa!
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Podrás trabajar desde casa, desde el espacio de coworking, desde otra oficina de Findasense o cualquier parte del mundo, en línea con nuestra política Hybrid Way of Work
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Flexibilidad horaria, para hacer posible tu balance vida - trabajo
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¡Movilidad interna! para que explores otras posiciones dentro de Findasense
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Podrás participar en nuestro programa de voluntariado, contarás con 40 horas laborales al año para colaborar con organizaciones que tengan iniciativas de servicio comunitario o voluntariado
