The Global Process Excellence (Sales) is accountable for shaping and executing the global Sales process excellence and transformation agenda within Commercial GBS and is the senior point of accountability for the NA Zone. The role develops and drives a multi-year roadmap across process standardization, continuous improvement, and digital enablement, partnering with Global Sales leadership, Zone Business Partners, GBS Capabilities, and Tech. The role starts as an individual contributor and will build a Commercial Excellence team over time to execute process discovery/deep dives and project PODs to solve priority business problems and deliver measurable value.
Global Process Excellence Strategy & 3-Year Roadmap
- Own the global Sales process excellence roadmap within Commercial GBS, aligned to Global/Zone Sales priorities.
- Build and maintain a 3-year portfolio of initiatives across Expansion, Digital enablement, and Process Transformation, including sequencing, dependencies, investment needs, and adoption/change approach.
- Define initiative charters and value cases (productivity, cost-to-serve, cycle time, quality, controls, experience) and govern benefits realization through implementation and sustainment.
POD Delivery Model: Process Discovery, Deep Dives, Requirements
- Establish and run a repeatable POD model to solve business issues: intake discovery deep dive requirements solution options execution oversight sustainment.
- Lead diagnostics (VOC, process mapping, waste analysis, root cause) to identify improvement levers and clarify requirements for Tech/Automation/Analytics solutions.
- Translate business needs into clear functional requirements, process designs, controls, and measurement plans across Sales processes (e.g., category routines, account analytics, performance management, program tracking).
Continuous Improvement Framework & Standardization
- Deploy CI methodologies (Lean/Six Sigma, standard work, simplification) across Sales processes delivered through GBS/GCCs.
- Define global standards: process taxonomy, SOPs, RACI, controls, SLAs/XLAs, and KPI definitions to ensure consistent execution and audit readiness.
- Drive measurable improvements in cycle time, right-first-time quality, rework reduction, and stakeholder experience.
Digital Enablement & Platform Optimization (with Tech)
- Drive optimization and adoption of Commercial/Sales platforms and workflow tooling in partnership with Tech and GBS Capability teams (tools as applicable to Sales operating model).
- Ensure digital initiatives deliver measurable outcomes (utilization, productivity, quality, visibility), not just deployment.
- Align data/process requirements to enable scalable performance tracking, account analytics, and program execution reporting.
Team Build & Capability Development (Commercial Excellence)
- Start as an individual contributor and build a Commercial Excellence team over time to scale POD execution and global standardization.
- Coach/enable cross-functional contributors (GBS hubs, SMEs, Tech, Analytics) to execute consistently against the process excellence framework.
Experience & Qualifications
- Master’s degree required (MBA, Economics, Marketing preferred).
- 10+ years in sales/commercial operations, analytics, strategy, transformation, and/or process excellence.
- Demonstrated experience leading global/regional transformation and continuous improvement with quantified outcomes.
- Strong working knowledge of Sales processes including: category leadership support, account-level analytics, sales operating rhythms, performance tracking, and program execution enablement.
- Strong program/project management leading multi-functional teams across geographies and time zones.
- Experience operating in complex multi-country, multilingual, multi-time-zone environments.
- FMCG experience required.
Mexico City - Antara Tower A - 5th Floor - Local Office
Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes .
