Who We Are
At Open Management, we own and operate manufactured housing communities across the United States with a mission to redefine property management and improve affordable housing. We take a hands-on approach that puts residents first, delivering safe, welcoming communities where comfort and connection thrive. Our experienced team manages everything from leasing and maintenance to financial reporting and resident relations, with a focus on transparency, innovation, and long-term relationships. Guided by our core values—Trust and Integrity, Level 10 Leadership, Extreme Ownership & Collaboration, Relentless Improvement, and Level 10 Customer Service and Professionalism—we are building stronger communities and seeking team members who share our commitment to excellence.
We’re a national property management platform built to scale, delivering consistent results across portfolios through strong systems, reporting, and accountability. We bring deep, hands-on experience in manufactured housing, with a platform designed to perform across asset types. Our approach was built through years of operational experience, refining what actually works at the community level and turning it into a repeatable, scalable engine. Today, that foundation drives how we operate across every portfolio, holding excellence as the standard and focusing on what directly drives performance.
This is not a passive environment. Our teams are expected to take ownership, drive results, and solve problems at the root. We operate with an ownership mindset, approaching every property as if our name is on the deed. Whether you’re working onsite or supporting from a central role, your work directly impacts performance.
We invest heavily in process, reporting, and technology so our teams can operate efficiently and make informed decisions.
Our culture is grounded in a clear set of values that guide how we work every day:
- Trust and Integrity: we do what we say and operate transparently
- Excellence as the Standard: we consistently raise the bar
- Relentless Improvement: we are always looking for a better way
- Extreme Ownership & Collaboration: we take responsibility and operate as one team
- World-Class Customer Service & Professionalism: how we show up matters
If you value clear expectations, measurable performance, and the opportunity to make a real impact, you’ll do well here.
The Role
Open Management is seeking a professional, customer-focused Sales Representative to support one or more apartment communities by serving as the first point of contact for prospective residents. As a remote member of our leasing team, you will be responsible for responding to inquiries, nurturing leads, scheduling tours, following up with prospects throughout the leasing process, and helping convert interest into signed leases.
This role is ideal for someone with prior apartment leasing or property management experience who enjoys building relationships, providing exceptional customer service, and helping people find their next home.
Responsibilities:
- Promptly answer inbound phone calls, emails, text messages, and online inquiries from prospective residents.
- Provide accurate information about apartment availability, pricing, amenities, floor plans, community features, and lease terms.
- Schedule apartment tours and coordinate with onsite leasing staff when appropriate.
- Conduct consistent follow-up with prospects before and after tours through phone, email, and text to encourage lease conversions.
- Maintain ongoing communication with prospective residents throughout the leasing process until a leasing decision is made.
- Qualify prospective residents by understanding their housing needs, desired move-in dates, budget, and preferred apartment features.
- Guide prospects through the application process and answer questions regarding required documentation and next steps.
- Accurately document all interactions, notes, and follow-up activities within the company’s CRM and property management software.
- Meet or exceed response time, follow-up, appointment-setting, and leasing performance goals.
- Build positive relationships with prospective residents while providing an outstanding customer experience that reflects the client’s brand.
- Collaborate closely with onsite leasing teams and property managers to ensure seamless communication and handoff of qualified prospects.
- Stay knowledgeable about community promotions, pricing updates, occupancy changes, and local market conditions.
Qualifications:
Apartment Leasing Experience (Highly Preferred)
- 2+ years of apartment leasing or residential property management experience
- Previous roles as Leasing Consultant, Leasing Specialist, Leasing Agent, or similar strongly preferred
- Knowledge of leasing processes, Fair Housing principles, and resident communication
- Bilingual (English/Spanish) is a plus
Communication & Customer Service
- Excellent verbal and written English skills
- Friendly, professional phone presence with ability to build rapport quickly
- Strong active listening and customer service abilities
- Comfortable guiding prospective residents through the leasing process
- Proven ability to follow up consistently and convert inquiries into appointments and leases
- Skilled at overcoming objections with a consultative, customer-first approach
Technical Skills
- Proficient with CRM systems, property management software, Microsoft Office, and Google Workspace
- Experience with platforms such as Yardi, AppFolio, Entrata, RealPage, ResMan, or similar
Professional Attributes
- Strong attention to detail with excellent organizational and time management skills
- Ability to manage multiple conversations and follow-up tasks simultaneously
- Takes ownership of performance metrics and consistently follows established processes
- Experience working remotely or as a virtual assistant
- Thrives in a fast-paced, remote work environment
Key Performance Indicators / Success Metrics
- Response Speed – Timeliness in replying to new inquiries
- Tour Scheduling – Number of tours successfully arranged
- Follow‑Up Completion – Consistency in completing all follow‑up tasks
- Conversion Rate – Ratio of tours that result in signed leases
- Lead Quality & Satisfaction – Effectiveness of responses and customer feedback
- CRM Accuracy – Precision of documentation and record‑keeping
- Overall Leasing Performance – Results achieved across assigned communities
Travel
This position is fully remote and does not require routine travel. The employee must maintain a reliable remote work setup and be available during assigned working hours to support U.S.-based residents and internal teams.
Disclaimers
This list is not exhaustive of all functions that an employee may be required to perform. Open Management reserves the right to revise the job description at any time. The employee must be able to perform the essential functions of the position satisfactorily and if requested reasonable accommodations may be made to enable employees with disabilities to perform the essential function of their jobs as long as the accommodation does not cause an undue hardship on the organization.
