Call Center Services International is seeking a focused Data Analyst to support our growing team. This role is vital for ensuring full compliance with consumer protection laws, such as the Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA), while handling credit dispute cases. The successful candidate will protect data accuracy, meet regulatory standards, and support both clients and consumers by investigating issues carefully and responding quickly.
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Investigate disputes reported verbally by operations teams and those submitted in writing by consumers.
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Work with Operations, Client Services, and other departments to gather and verify documents, ensuring all account information is correct.
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Draft and send official replies to the appropriate parties within required time limits to stay compliant with regulations.
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Review disputes that come from Consumer Reporting Agencies (CRAs) in detail.
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Submit responses using the eOscar system while meeting all strict deadlines.
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Process and review notification reports received from Consumer Reporting Agencies.
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Immediately report any errors or unusual findings to the Lead Compliance Analyst or management.
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Keep all account details and sensitive information strictly confidential throughout the investigation
