About the Role
This is a unique opportunity to help shape the future of the food delivery category and the growth of Uber Eats in Mexico.
As a Consumer Growth Operations Manager , you will play a key role in developing and executing strategies that drive eater acquisition, retention, and engagement within a specific region. You'll partner closely with local Territory teams and cross-functional Operations teams to ensure strategic alignment and operational excellence.
This role requires a balance of analytical thinking, strategic problem-solving, operational execution, and collaboration. You'll work in a fast-paced, cross-functional environment where your contributions will have a visible and meaningful impact.
What the Candidate Will Do
- Develop and execute initiatives to improve eater acquisition, retention, and engagement.
- Build and manage a roadmap of growth opportunities aligned with regional business priorities.
- Analyze data and customer behavior to identify trends, insights, and areas for optimization.
- Scale new and existing processes to improve operational efficiency and business performance.
- Manage promotional budgets to support growth and engagement goals effectively.
- Partner with Product teams to identify opportunities that enhance the Uber Eats experience and ensure local market relevance.
- Collaborate cross-functionally with teams including Marketing, Community Operations, Policy, Communications, Legal, and Operations to support long-term growth initiatives.
- Communicate insights and recommendations clearly to stakeholders across multiple teams.
- Use SQL and Excel to extract insights, evaluate performance, and support data-driven decision-making.
Basic Qualifications
- Minimum of 4 years of experience solving analytical problems in fast-paced environments such as consulting, investment banking, technology, or high-growth startups.
- Professional proficiency in both English and Spanish.
- Strong analytical and critical thinking skills, with the ability to work effectively with data and ambiguity.
- Experience using data to drive decisions and communicate actionable insights across diverse teams.
- Strong written, verbal, and visual communication skills.
- Strong stakeholder management and cross-functional collaboration skills.
- Proficiency in Excel.
Preferred Qualifications
- Proficiency in SQL.
- Experience in growth strategy, marketplace operations, or consumer-focused businesses.
- Ability to manage multiple priorities and execute effectively in a dynamic environment.
- Experience leading operational improvement or process optimization initiatives.
- Strong business judgment with a customer-first mindset.
- Experience influencing cross-functional stakeholders and driving alignment across teams.
