Roles and Responsibilities:
Primary Skill Required
Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.
Detailed Description of project/Requirement Description
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Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
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Hardware/software troubleshooting and resolution
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Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
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Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
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L1 level network troubleshooting and resolution for LAN Connectivity
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Hands & feet support to Backend team for Network/Server/application issue
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Working with vendor support contacts to resolve technical issues
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Labelling Racks & devices
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Server mounting/movement
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Network & Sharing printer installation
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Knowledge of Office 365 support
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Coverage/compliance software installation and troubleshooting
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Good communication skill
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Good Knowledge of DHCP, DNS.
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Maintain IT inventory, coordinate vendor support, and assist with procurement
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Support Mac devices
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Strictly adhere to defined Service Level Agreements (SLA’s)
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Support recurring meetings, events, and after-hours activities as required
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Documenting incidents, problems, and resolutions for future reference and for the knowledge base
