Are you the person who can put someone at ease on the hardest day of their life — and, weeks later, get that same person to pick up the phone and clear their balance? People who can do both are rare, and they’re rarely paid what they’re worth. Reliable Futures places exceptional bilingual professionals from Latin America into career-level remote roles with U.S. law firms — and we stay invested in your success long after day one.
The professionals we place are not gig workers filling seats between clients. They own the relationship that keeps a firm running — turning first calls into signed clients, and signed clients into paid, loyal ones — and they’re choosing a path that finally matches their ambition, because your growth is the point, not just your placement. If this sounds like the opportunity you’ve been looking for, please read to the end before applying — there are specific instructions you’ll need.
Working with Reliable Futures means working for a real Mexican employer that takes its obligations seriously — and then goes further. Full statutory compliance: IMSS, aguinaldo, vacation premium, and every protection the law guarantees you. Your compensation is disclosed in full, set above local market rates for your role and experience, and paid directly to you — not bundled into a platform fee where no one can tell you what you actually earn. You are a fully employed team member, with standing, with protections, and with a partner that has built its entire model around one belief: doing right by you and doing right by the firm are exactly the same decision.
Reliable Futures works with U.S. law firms across a range of practice areas and firm sizes. We are currently collecting expressions of interest from bilingual professionals who are equal parts persuasive and organized — people who can earn a client’s trust at intake and hold the line, warmly, on getting paid. If you are the kind of professional this posting describes, we want to hear from you now.
What You’ll Own
This is a role with real ownership. You won’t be handing off the hard parts to someone else — you’ll carry the client relationship from the very first contact all the way through to a paid, satisfied client who refers their friends.
— Winning new clients — You’re the first voice a prospective client hears. You’ll handle new inquiries by phone, email, and web, understand what someone needs, explain how the firm can help, and guide them from “just looking” to signed and onboarded. This is where your ability to build trust and move a conversation forward pays off every single day.
— Owning the follow-up — Not everyone signs on the first call. You’ll run the follow-up: staying in front of prospects who are still deciding, keeping every lead warm, and making sure no one who reached out to the firm ever falls through the cracks.
— Getting clients paid — Once someone’s a client, you own the money conversation too. You’ll manage payment plans, follow up on open and past-due balances, process payments, and keep account records clean — all with the same warmth you brought to intake. This isn’t chasing strangers over old debts; it’s helping your own clients stay in good standing.
— Keeping clients close — The relationship doesn’t end when the case does. You’ll check in with former clients, keep them connected to the firm, and turn good experiences into reviews and referrals.
You’ll work closely with the firm’s attorneys and team, but this is your domain — the full arc of the client relationship, from first hello to lasting advocate.
You Are Who We’re Looking For
Language
— Fully bilingual in English and Spanish — this role lives on the phone with U.S. clients, so you must communicate clearly, professionally, and persuasively in both languages, spoken and written
English Proficiency
— Advanced English proficiency required — equivalent to TOEFL iBT 95+ or CEFR C1
— Strong spoken fluency in particular — you’ll be selling, reassuring, and negotiating by voice all day, and clients need to experience you as a confident representative of the firm
Education & Experience
— High school diploma or equivalent — required
— Sales and customer service experience, with a track record of persuading, closing, or converting — required
— At least 2 years of relevant work experience — required
— Experience with billing, accounts receivable, or collections — a plus
— Previous experience in a law office or legal environment — a plus
— Familiarity with practice-management or CRM software — a plus
What You Bring
— The rare combination of warmth and follow-through — able to build instant rapport at intake and, later, hold a firm-but-kind line on payment
— Comfort and confidence with numbers, payments, and account balances
— Strong organization and the ability to manage many clients and priorities at once without dropping any
— A proactive instinct — you anticipate what’s needed and act before being asked
— Comfort learning and working in practice-management, payment, and spreadsheet software
— Sound judgment and discretion with sensitive client and financial information
Remote Work Readiness
— Reliable high-speed internet connection and a dedicated, professional home workspace with a private working area for confidentiality (internet and electricity stipend provided)
— Demonstrated ability to work independently and manage tasks without in-person supervision
— Comfortable with U.S.-based collaboration tools (Microsoft 365, Google Workspace, video conferencing, and Zoom)
— Full availability during U.S. business hours — must be able to cover Pacific through Eastern time zones
Professional Qualities
— Career-oriented mindset — actively choosing this as a professional path, not a temporary arrangement
— Ownership mentality — takes responsibility for outcomes, not just tasks
— Coachable and responsive to feedback
— Professional presentation and judgment in all client and attorney interactions
Character & Commitment
— Track record of reliability and follow-through in prior roles
— Genuine interest in long-term growth within a U.S. firm environment
— Demonstrated tenure in prior roles — professional references who can speak to work quality and character
How to Apply
Submit three things:
— A cover letter telling us why you’d be great for this job.
— Your resume, in English.
— Your desired compensation range.
We respond to every applicant who fits the profile. If you’re the right person, we move fast.
Sueldo: $20,000.00 - $26,000.00 al mes
Beneficios:
- Opción a contrato indefinido
- Trabajo desde casa
Pregunta(s) de postulación:
- What is your highest level of education?
- How many years of experience do you have in sales and customer service?
- Do you have experience working with billing, accounts receivable, or collections? If yes, please briefly describe your experience.
- Have you worked with U.S. clients, U.S. companies, professional services firms, or law firms?
- How would you describe your English proficiency?
- Are you available to work full-time during U.S. business hours, with the flexibility to support Pacific through Eastern time zones?
- Before submitting your application, please upload the following documents in English. Applications missing these documents will not be considered:
- Your resume (CV)
- A cover letter
- Your desired compensation (salary expectation)
Lugar de trabajo: Empleo remoto
