One Call is a leading healthcare solutions provider specializing in the coordination of care for injured workers within the Workers' Compensation industry. With more than 30 years of experience, One Call partners with insurance carriers, third-party administrators (TPAs), and self-insured employers to simplify the claims process and improve outcomes for injured workers.
Headquartered in Jacksonville, Florida, One Call delivers end-to-end healthcare coordination through an innovative, technology-enabled platform and a nationwide network of providers. Our mission is to ensure injured workers receive timely, high-quality care while delivering exceptional service to our clients and partners.
The Unbilled Associate is responsible for identifying and recovering outstanding workers' compensation billing documentation by communicating with medical providers and internal teams. This role plays a key part in supporting the company's revenue cycle by ensuring claims are submitted accurately and on time.
The ideal candidate is organized, detail-oriented, and comfortable working in a fast-paced environment while managing multiple priorities and maintaining excellent communication with providers and internal stakeholders.
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Contact medical providers to obtain missing or outstanding Workers' Compensation claims.
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Follow up with providers via phone, email, and fax to collect required documentation.
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Prepare and distribute financial reports to providers as needed.
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Track and document all communications and claim activity in internal systems.
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Research and resolve billing discrepancies or missing documentation.
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Collaborate with internal departments to ensure timely claim resolution.
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Maintain compliance with HIPAA, company policies, and industry regulations.
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Meet established productivity, quality, and revenue recovery goals.
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Support special projects and additional departmental initiatives as assigned.
Required
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High School Diploma or GED.
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Minimum of 1 year of experience in medical billing, collections, revenue cycle operations, or a related administrative role.
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Strong verbal and written communication skills.
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Proficiency in Microsoft Office (Outlook, Word, Excel).
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Strong organizational and time management skills.
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High attention to detail and accuracy.
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Ability to multitask in a fast-paced environment.
Preferred
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Previous experience in Workers' Compensation.
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Experience in healthcare administration, insurance, or medical billing.
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Experience working with provider relations or revenue cycle processes.
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Excellent communication and customer service skills.
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Strong attention to detail.
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Analytical thinking and problem-solving.
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Time management and organizational skills.
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Ability to prioritize multiple tasks effectively.
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Ability to work independently and as part of a team.
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Adaptability in a fast-paced environment.
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Strong sense of accountability and ownership.
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Proficiency with Microsoft Office and computer systems.
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Ability to maintain confidentiality and comply with HIPAA regulations.
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Office/BPO environment.
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Fast-paced, productivity-driven operation.
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Frequent communication with medical providers and internal departments.
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Collaborative team environment focused on operational excellence.
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Competitive base salary.
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Food vouchers.
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Law benefits.
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Fully paid training.
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Monday–Friday schedule.
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Professional growth and career development opportunities.
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Collaborative and dynamic work environment.
Training: Monday–Friday | Schedule assigned based on business needs.
Operations: Monday–Friday | Schedule assigned based on business needs.
Edificio Varzor – Monterrey, Nuevo León
✔ High School Diploma or GED.
✔ At least 1 year of experience in medical billing, collections, revenue cycle operations, or a related administrative role.
✔ Strong communication and organizational skills.
✔ Proficiency with Microsoft Office and computer applications.
✔ Ability to work independently while collaborating with cross-functional teams.
✔ Experience in Workers' Compensation or healthcare billing is a plus.
Join One Call and become part of a team that plays a vital role in supporting healthcare providers and ensuring accurate, timely billing processes for injured workers across the United States.
