Guadalajara, Jalisco
Job Summary
Vulnerability Business Analyst Primary Location: Nearshore The Vulnerability Business Analyst is primarily responsible for investigating vulnerabilities identified by IT Security as risk to company each month. The investigation process will identify what options are available from the software vendors to address vulnerabilities. Based on these options the vulnerability team will provide choices to the impacted users with steps to proceed. Options can include upgrading to latest version of the software, removing the app, or choosing another product if the software has gone end of life. Metrics are important part of this process to track vulnerabilities and the remediation process. Key Responsibilities to include but are not limited to: Investigating vulnerabilities Ability to work under pressure and adhere to deadlines Ability to analyze and evaluate data Identifies vulnerabilities by CVE score i.e. (1-10 where 9 and greater are Critical) Research internet/software vendor websites for application details Determine next steps based on research performed i.e. (Remediation by patch/software removal/software upgrade, identifies non active devices to be removed from the network, etc.) Recommend alternatives if/when programs are required to be removed/uninstalled Attends daily touchpoint call with the Vulnerability SWAT Team members Drafts end-user communications Engages team lead to obtain leadership for communication approval Engages team lead to obtain leadership for change approval Engages team lead for guidance Ensures Kanban tickets are updated daily Works to obtain access and perform KT on tracking vulnerability status and updates (working with Tiffany) Job Requirements: Bachelor’s degree or equivalent experience (i.e. 2+ years’ experience in an IT technical role) 2+ years’ direct experience in business analyst or project manager role 3+ years’ experience in working in a corporate environment with minimum 10,000 employees Scrum or Project Management Certification or other related certifications a plus Basic knowledge of Windows and Mac based Operating System and COTS (Commercial Off The Shelf) software (i.e. Adobe, Microsoft Office, Oracle, Internet Browsers, etc) Hands-on troubleshooting experience with the ability to perform under intense scrutiny Working technical knowledge of current protocols, operating systems, and standards Strong written and oral communication skills with a focus on executive level support Analytical and problem-solving abilities, with keen attention to detail Self-motivated and directed, with the ability to effectively prioritize and execute Experience working in a team-oriented, collaborative environment Strong customer-service orientation with a focus on customer satisfaction Highest degree of professionalism and integrity Ability to research and test new technologies and solutions Time management and organizational skills
Key Responsibilities
Vulnerability Business Analyst Primary Location: Nearshore The Vulnerability Business Analyst is primarily responsible for investigating vulnerabilities identified by IT Security as risk to company each month. The investigation process will identify what options are available from the software vendors to address vulnerabilities. Based on these options the vulnerability team will provide choices to the impacted users with steps to proceed. Options can include upgrading to latest version of the software, removing the app, or choosing another product if the software has gone end of life. Metrics are important part of this process to track vulnerabilities and the remediation process. Key Responsibilities to include but are not limited to: Investigating vulnerabilities Ability to work under pressure and adhere to deadlines Ability to analyze and evaluate data Identifies vulnerabilities by CVE score i.e. (1-10 where 9 and greater are Critical) Research internet/software vendor websites for application details Determine next steps based on research performed i.e. (Remediation by patch/software removal/software upgrade, identifies non active devices to be removed from the network, etc.) Recommend alternatives if/when programs are required to be removed/uninstalled Attends daily touchpoint call with the Vulnerability SWAT Team members Drafts end-user communications Engages team lead to obtain leadership for communication approval Engages team lead to obtain leadership for change approval Engages team lead for guidance Ensures Kanban tickets are updated daily Works to obtain access and perform KT on tracking vulnerability status and updates (working with Tiffany) Job Requirements: Bachelor’s degree or equivalent experience (i.e. 2+ years’ experience in an IT technical role) 2+ years’ direct experience in business analyst or project manager role 3+ years’ experience in working in a corporate environment with minimum 10,000 employees Scrum or Project Management Certification or other related certifications a plus Basic knowledge of Windows and Mac based Operating System and COTS (Commercial Off The Shelf) software (i.e. Adobe, Microsoft Office, Oracle, Internet Browsers, etc) Hands-on troubleshooting experience with the ability to perform under intense scrutiny Working technical knowledge of current protocols, operating systems, and standards Strong written and oral communication skills with a focus on executive level support Analytical and problem-solving abilities, with keen attention to detail Self-motivated and directed, with the ability to effectively prioritize and execute Experience working in a team-oriented, collaborative environment Strong customer-service orientation with a focus on customer satisfaction Highest degree of professionalism and integrity Ability to research and test new technologies and solutions Time management and organizational skills
Skill Requirements
Vulnerability Business Analyst Primary Location: Nearshore The Vulnerability Business Analyst is primarily responsible for investigating vulnerabilities identified by IT Security as risk to company each month. The investigation process will identify what options are available from the software vendors to address vulnerabilities. Based on these options the vulnerability team will provide choices to the impacted users with steps to proceed. Options can include upgrading to latest version of the software, removing the app, or choosing another product if the software has gone end of life. Metrics are important part of this process to track vulnerabilities and the remediation process. Key Responsibilities to include but are not limited to: Investigating vulnerabilities Ability to work under pressure and adhere to deadlines Ability to analyze and evaluate data Identifies vulnerabilities by CVE score i.e. (1-10 where 9 and greater are Critical) Research internet/software vendor websites for application details Determine next steps based on research performed i.e. (Remediation by patch/software removal/software upgrade, identifies non active devices to be removed from the network, etc.) Recommend alternatives if/when programs are required to be removed/uninstalled Attends daily touchpoint call with the Vulnerability SWAT Team members Drafts end-user communications Engages team lead to obtain leadership for communication approval Engages team lead to obtain leadership for change approval Engages team lead for guidance Ensures Kanban tickets are updated daily Works to obtain access and perform KT on tracking vulnerability status and updates (working with Tiffany) Job Requirements: Bachelor’s degree or equivalent experience (i.e. 2+ years’ experience in an IT technical role) 2+ years’ direct experience in business analyst or project manager role 3+ years’ experience in working in a corporate environment with minimum 10,000 employees Scrum or Project Management Certification or other related certifications a plus Basic knowledge of Windows and Mac based Operating System and COTS (Commercial Off The Shelf) software (i.e. Adobe, Microsoft Office, Oracle, Internet Browsers, etc) Hands-on troubleshooting experience with the ability to perform under intense scrutiny Working technical knowledge of current protocols, operating systems, and standards Strong written and oral communication skills with a focus on executive level support Analytical and problem-solving abilities, with keen attention to detail Self-motivated and directed, with the ability to effectively prioritize and execute Experience working in a team-oriented, collaborative environment Strong customer-service orientation with a focus on customer satisfaction Highest degree of professionalism and integrity Ability to research and test new technologies and solutions Time management and organizational skills
Other Requirements
Vulnerability Business Analyst Primary Location: Nearshore The Vulnerability Business Analyst is primarily responsible for investigating vulnerabilities identified by IT Security as risk to company each month. The investigation process will identify what options are available from the software vendors to address vulnerabilities. Based on these options the vulnerability team will provide choices to the impacted users with steps to proceed. Options can include upgrading to latest version of the software, removing the app, or choosing another product if the software has gone end of life. Metrics are important part of this process to track vulnerabilities and the remediation process. Key Responsibilities to include but are not limited to: Investigating vulnerabilities Ability to work under pressure and adhere to deadlines Ability to analyze and evaluate data Identifies vulnerabilities by CVE score i.e. (1-10 where 9 and greater are Critical) Research internet/software vendor websites for application details Determine next steps based on research performed i.e. (Remediation by patch/software removal/software upgrade, identifies non active devices to be removed from the network, etc.) Recommend alternatives if/when programs are required to be removed/uninstalled Attends daily touchpoint call with the Vulnerability SWAT Team members Drafts end-user communications Engages team lead to obtain leadership for communication approval Engages team lead to obtain leadership for change approval Engages team lead for guidance Ensures Kanban tickets are updated daily Works to obtain access and perform KT on tracking vulnerability status and updates (working with Tiffany) Job Requirements: Bachelor’s degree or equivalent experience (i.e. 2+ years’ experience in an IT technical role) 2+ years’ direct experience in business analyst or project manager role 3+ years’ experience in working in a corporate environment with minimum 10,000 employees Scrum or Project Management Certification or other related certifications a plus Basic knowledge of Windows and Mac based Operating System and COTS (Commercial Off The Shelf) software (i.e. Adobe, Microsoft Office, Oracle, Internet Browsers, etc) Hands-on troubleshooting experience with the ability to perform under intense scrutiny Working technical knowledge of current protocols, operating systems, and standards Strong written and oral communication skills with a focus on executive level support Analytical and problem-solving abilities, with keen attention to detail Self-motivated and directed, with the ability to effectively prioritize and execute Experience working in a team-oriented, collaborative environment Strong customer-service orientation with a focus on customer satisfaction Highest degree of professionalism and integrity Ability to research and test new technologies and solutions Time management and organizational skills
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