Concord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. We are service-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions. Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price.
Essential Duties and Responsibilities:
- Contact customers by telephone to determine the reason for delinquency and resolve accounts in full in accordance with Concord’s procedures, client specifications and in compliance with the FDCPA and State Regulations.
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Consistently represent Concord in a professional manner.
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Locate customer contact information using various databases and systems (skip-tracing).
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Document all interactions with customers and update applicable account information.
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Able to react to change productively and handle other tasks as assigned.
Requirements
Typing, computer skills, Microsoft products (Word, Excel, etc.)
- At least two years of collections experience preferred
- Complete knowledge of relevant federal regulations and/or the Fair Debt Collection Protection Act preferred
- Excellent analytical, communication, and negotiating skills
- Communicate information and ideas clearly through both speaking and writing
- Ability to work well on a team and focus on results; adaptable and flexible
- Ability to listen carefully, probe for additional details, and ask targeted questions to gather and integrate information
- Ability to persuade others to change their minds or behavior
- Ability to maintain composure in difficult situations
- Plan and prioritize multiple work tasks
- Detail oriented/organized style
- Ability to meet goals and deadlines in a fast-paced, stressful environment
- Ability to read, write and speak English fluently. Bilingual (English/Spanish) a plus.
- Schedule with require a minimum of 1 evening per week and 2 Saturdays per month.
Benefits
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Salary 30,000 - 35,000 pesos
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Medical Insurance
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Life Insurance
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Dental Insurance
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Legal Benefits
