RentWerx is an industry-leading property management company; we currently manage over 850 properties and pride ourselves on providing exceptional service.
Our core values are:
- Customer First
- Accountability
- Team Player
- Continuous Improvement
Job Overview:
A Senior Property Manager will oversee the Pods (Client Support Specialist) and make sure each part of the rental cycle is running on a timely manner. As well execute key points on the process and take escalated calls from clients.
Your responsibilities may include, but are not limited to:
- Oversee the rental cycle work of the CSS (Client Support Specialist).
- New Owner calls.
- Marketing Homes.
- Provide feedback and possible solutions to owners with the Monday Marketing Updates.
- Resolve move-in issues on a timely manner to ensure good customer service to tenants.
- Review NTV list for approval.
- Owner statements.
- Owner disputes.
- Review renewal leases.
- Update RentVine for tenants renewing lease (update recurring charges, move out date, notes and attach agreement).
- Place homes back on the market after a move out or early terminations.
- Complete termination paperwork.
- Monitor HubSpot ticket time.
- Ongoing Training to CSS.
- Be the first person to take escalated calls.
- Company-wise Zoom meeting
Skills and Qualifications:
- Fluent English
- Adaptability
- Exceptional organizational skills
- Strong work ethic
- Excellent communication
- Deep understanding of Property Management for long-term rentals is a must!
Technical Requirements for the position:
A computer with recent technology. Minimum requirements:
- Intel i5 Processor or similar
- 8 GB RAM
- Webcam and Microphone/Headset (All-day Zoom meeting required)
Good internet speed:
- Minimum 20 Mb download and upload
- Back up internet or plan if there’s an outage in your area.
Fill out this two-question survey to start your application: https://go.cultureindex.com/p/eUo58Vb1HoLB
English resume only. Resumes in other languages will be automatically declined.
Job Type: Full-time
Pay: $6,000.00 per week
Experience:
- Property Management: 2 years (Required)
- Customer Service: 3 years (Required)
Language:
Work Location: Remote
