Comprehensively cover Customer Service functions, ensuring customer satisfaction through timely follow-up on orders and customer needs. In Purchasing, ensure the timely supply of raw materials and spare parts for the extrusion lines.
Customer Service Responsibilities
● Manage the customer order portfolio, coordinating actual delivery times with Production.
● Proactively communicate order status, changes, or delays to customers.
● Coordinate product pickup and inbound logistics for customers.
● Manage product complaints or claims together with Quality, following up through to closure (including 8D or RMA when applicable).
● Support export documentation for each shipment (invoices, packing lists, certificates).
● Support quotations and demand forecasting together with Sales and Production.
● Track the On Time Delivery (OTD) compliance indicator.
Purchasing Responsibilities
● Manage MRP and MRO purchasing.
● Negotiate prices and delivery times with domestic and import suppliers.
● Follow up on foreign trade documentation under the plant's IMMEX program.
● Coordinate with Maintenance and Engineering on the supply of critical spare parts for the extrusion lines, avoiding unplanned downtime.
● Maintain updated inventory control of raw materials, packaging, and indirect materials.
● Manage the Tool Crib.
● Conduct annual evaluation of critical suppliers.
Additional Requirements
● Strong working knowledge of IQ is required for this role.
● Proficient level of English is required.
● Candidates will be required to take an assessment/exam as part of the selection process.
Job Type: Full-time
Pay: $30,000.00 - $35,000.00 per month
Work Location: In person
