Job Function: Services The role:
Recent graduates from technical careers
Are you interested in providing technical support and helping people solve technology issues effectively?
Are you looking for an opportunity to strengthen your knowledge in infrastructure, systems, and end-user support?
At SoftwareOne, we are looking for a recent graduate from technology-related fields who is interested in developing within a hybrid role as a Help Desk and Technical Support Analyst.
In this position, you will provide both remote and on-site support to users, ensuring an efficient, approachable, and high-quality service experience. You will have the opportunity to gain hands-on experience in incident and request management, basic infrastructure support, equipment configuration and maintenance, while collaborating with different internal teams and participating in technology improvement initiatives focused on user experience.
Responsibilities
Manage service requests and incidents through support management tools, including troubleshooting, follow-up, and first-level issue resolution.- Provide remote and on-site support for devices, applications, connectivity, and productivity tools such as Microsoft 365.
- Install, configure, and perform basic maintenance on technology equipment and peripherals.
- Escalate incidents when required, ensuring compliance with established response and resolution times.
- Maintain updated technical documentation, inventories, and technology asset records.
- Support technology deployments and internal initiatives related to infrastructure and technical support.
What we need to see from you:
- Technical degree or studies in Systems, Information Technology, Telecommunications, or related fields.
- No technical job experience required, only studies.
- Basic to intermediate knowledge of Windows, Microsoft 365, networking, remote connectivity, and hardware support.
- Familiarity with support management tools and best practices for handling technology incidents and requests.
- Ability to manage multiple requests, prioritize tasks, and collaborate across teams.
- Strong communication, organization, and customer service skills.
- Basic knowledge or certification in technology service management best practices.
- Experience with deployment and device configuration tools.
- Familiarity with inventory management and technology asset administration.
Why SoftwareOne?:
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
Accommodations:
SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at [email protected].
Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.
At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.
