Description:
Company Overview:
Segoso Mexico – Where Tomorrow is Today.
Our mission is to deliver uncompromising operational excellence by setting the highest standards in service and reliability. We achieve this through our five core values: Leadership, Training, Talent Acquisition, Rewards, and Technology.
Position: Call Center Representative
Job Summary:
Segoso Mexico is looking for motivated 1st Party Collection Representatives to join our dynamic team. Successful candidates will be customer-focused, detail-oriented, and strong communicators who thrive in a team environment. This role requires managing high volumes of calls, resolving customer inquiries, and curing accounts effectively. Some lines of business may require a 48-hour workweek.
Key Responsibilities:
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Handle a high volume of incoming and outgoing calls professionally.
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Resolve customer inquiries and issues promptly while maintaining excellent service standards.
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Cure accounts and ensure compliance with company protocols.
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Meet and exceed individual and team performance metrics.
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Collaborate effectively with team members to achieve business goals.
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Participate in ongoing training to enhance product knowledge and customer interaction skills.
What We Offer:
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Paid training to set you up for success.
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Competitive hourly pay with a monthly bonus structure.
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Paid Time Off and benefits above the law.
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Choose between pantry vouchers or major medical insurance.
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Vacation days activated after six months of tenure, adjusted based on your length of service.
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Checks and drug screening required to ensure workplace safety.
Requirements:
Essential Skills and Qualifications:
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Strong call center skills with a focus on delivering an excellent customer experience.
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Proven negotiation skills to handle sensitive or challenging situations effectively.
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Excellent verbal and written communication skills.
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Ability to multitask in a fast-paced environment while maintaining attention to detail.
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Leadership abilities and a proactive approach to problem-solving.
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Teamwork-oriented mindset with a commitment to supporting colleagues.
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Experience handling a high volume of phone calls and managing account resolutions.
Preferred Experience:
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Previous experience in collections, sales, or retention roles.
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Familiarity with curing accounts or similar business practices.
Join Segoso Mexico – We Offer a Career, Not Just a Job!
