Canadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC. As the only truly North American railway, we are making big moves! Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth throughout Canada, the U.S. and Mexico. Be a part of history as we connect a continent and create exciting career opportunities across our new transnational network. Visit cpkcr.com to learn about the CPKC advantage, our purpose and culture.
Description
The position is responsible for managing the offering, coordination, and follow-up of the train interchange process with the corresponding customs authorities, ensuring compliance with customs procedures in Mexico, the United States, or Canada within the established timeframes and in accordance with the applicable documentation requirements. Its main responsibilities include validating operational information in official systems, maintaining logs, reporting incidents, and escalating issues that may affect operational continuity and the proper management of train interchange.
Accountabilities
- Coordinates and facilitates the border crossing and interchange of trains with customs authorities, in accordance with applicable regulations.
- Reviews and validates operational and documentary information in customs systems, in accordance with established processes in Mexico, the United States, or Canada.
- Monitors train progress, identifying deviations and managing operational incidents, ensuring effective and timely escalation in line with established procedures.
- Maintains communication with internal and external stakeholders to ensure operational continuity.
- Contributes to the achievement of operational and regulatory KPIs by ensuring process quality, timeliness, and compliance, while identifying opportunities for continuous improvement.
Ideal Candidate Qualifications
Required
- Bachelor’s degree from an accredited university or higher education institution preferred
- 3 to 4 years of relevant professional experience, or an equivalent combination of education and experience.
- Proficiency in Microsoft Office tools (Excel, Word, PowerPoint) or equivalent applications.
- High level of attention to detail and commitment to information accuracy in a dynamic operational environment.
- English proficiency.
Preferred
- Experience using operating systems, transportation/logistics platforms, or equivalent systems (e.g., MCS or similar tools).
- Ability to learn, adapt to, and effectively use new systems, tools, and technologies according to business needs in Mexico, the United States, and Canada.
Working Conditions
- The position operates within a 24/7 environment and may require working rotating shifts, including day shifts, night shifts, weekends, and holidays. Specific schedules, including start and end times, will be assigned based on operational requirements and business needs.
We Offer
- Complete health and welfare benefits package
- Competitive salary
- Incentive plan
- Vacation plan
EEO Statement
We value a culturally diverse workforce and are proud to be an equal opportunity employer while providing reasonable accommodations for all employees. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex gender identity, sexual orientation, national origin, disability status, or any other legally protected basis, in accordance with applicable law. The talent selection process for vacant positions at CPKC is governed by the principles established in its Labor Equality and Non-Discrimination Policy, and applies to all applicants internal and external alike. In addition, clinical tests and background check are not part of the final decision-making process during selection.
