Job Title: Customer Service
Location: Ciudad de Mexico, Mexico
Location Type: On-Site
Website: https://www.wmfts.com/en/
Group: https://www.spiraxgroup.com
Watson-Marlow Fluid Technology Solutions is part of Spirax Group, a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.
When you join us, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential. Visit our website to learn more.
Company Overview
At Watson-Marlow Fluid Technology Solutions, part of Spirax Group, we are driven by innovation and are dedicated to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, we offer a wide range of products, including tubing, specialised filling systems and products for single-use applications.
Our shared Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 116 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones!
Our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.
Why Join Us
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Work on high-impact, technically complex solutions across global industries
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Be part of a collaborative, people-first culture with strong internal mobility
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Access career growth and development opportunities, including leadership pathways
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Contribute to a company committed to inclusion, innovation, and sustainability
Job Summary:
We are seeking a talented and motivated Customer Service to join our dynamic team.
Key Responsibilities:
Role Summary
The Customer Service Representative is the primary contact for Sales, Operations, Finance and Manufacturing. Responsible for reviewing, processing and managing all order and order related transactions. The individual provides quality customer service order transactions including order status, shipments/deliveries, returns, product price and availability and managing customer specific data.
What you’ll be doing
- Provide timely order management support from order entry to post shipment.
- Invoice customers’ orders, checking customer administrative requirements.
- Providing shipment info, proof of delivery and responding to status inquiries.
- Proficient in windows applications such as Microsoft Office tools.
- Interface with Sales Teams, ensure proper discount and commission guidelines are followed.
- Interface with internal teams, Finance, Fulfillment, purchasing to assist and resolve order related questions and issues.
- Provide after shipment support by tracking orders.
- Follow up customer survey.
- Follow up customers complaints.
This is what you’ll need to be successful in this role
- Two year’s related experience in customer service, sales, or other related fields. Bachelor’s Degree preferred.
- Exceptional oral and written communication skills required to communicate with internal and external contacts.
- Excellent interpersonal skills and high professionalism.
- Strong time management skills.
- Proficient in Windows applications and Microsoft Office programs such as MS Word, Excel, Outlook, PowerPoint and MS Teams. Experienced CRM and ERP user, preferably Microsoft AX/Dynamics
Skills/Experience:
At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including:
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A competitive salary
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Flexible working arrangements
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A generous holiday allowance
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Three days’ paid volunteering leave
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Additional support and benefits through our Everyone is Included Group Inclusion Plan
Everyone is Included at Spirax Group
We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.
We want everyone to be able to make their difference here, so we will always consider requests for flexible working.
We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include
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Gender-neutral parental leave
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15 days of extra paid caregiver leave
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Paid time off and support for anyone experiencing pregnancy loss or domestic abuse
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Menopause-friendly workplace principles and more
Learn more at spiraxgroup.com/inclusion.
We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form.
We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. We encourage candidates from all backgrounds to apply.
If you require accommodations during the application process, please let us know.
