About the Role
We're looking for detail-oriented communicators to join a specialized team supporting one of our newest client accounts in the tech industry. In this role, you'll analyze written conversations between real customers and an AI assistant, then provide clear, written feedback on how to make those interactions sound more natural, accurate, and human.
This is not a traditional call center role; you'll use your language instincts and customer service experience to help shape how an AI communicates with millions of customers across multiple providers in US.
Required
- Advanced English native or near-native level, with strong sensitivity to tone, register, and American idiom
- Strong written communication skills: you can clearly articulate why something works or doesn't
- 1+ year of experience in a contact center (any role: agent, QA, trainer, or supervisor)
- Sharp attention to detail and ability to stay focused during high-volume review work
- Comfortable working with rubrics, scorecards, and structured annotation guidelines
Nice to Have
- Background in QA, agent coaching, or L&D within a BPO environment
- Experience in telecom, cable, internet, or utilities accounts
- Bilingual English / Spanish
- Curiosity about AI tools and how language models communicate
Why This Role Stands Out
- Be part of something new help shape how AI talks to real customers at scale
- Your feedback directly impacts the experience of millions of customers
- Build a marketable, future-proof skill: AI communication quality is a fast-growing field
