Customer Success Manager Jr. (SaaS) | B2B – Remote (Latam only)
Compensation & Benefits:
- Base Salary: $34,000 MXN gross / month
- Variable Commission: Up to +$500 USD (~$8,000 MXN) monthly based on retention and expansion goals
- Total Target Earnings (OTE): ~$41,000 MXN / month
- Work Scheme: Full-time (Remote)
About the Role
Are you a customer-focused professional with a passion for SaaS technology and relationship building? We are looking for a proactive Customer Success Manager Jr. to join our team, manage a dedicated portfolio of B2B accounts, and drive client satisfaction, retention, and growth.
In this role, you will take ownership of the end-to-end customer journey—guiding clients through onboarding, encouraging product adoption, tracking account health, and identifying expansion opportunities.
If you thrive in an environment where your impact directly influences client success and your own earning potential, this role is for you!
Key Responsibilities
- Portfolio Management: Manage and nurture an assigned portfolio of B2B client accounts.
- Onboarding & Adoption: Lead smooth customer onboarding, product walkthroughs, and feature adoption strategies.
- Account Health & Retention: Monitor usage metrics and account health to proactively prevent churn and ensure long-term retention.
- Business Reviews: Conduct regular check-ins and basic account reviews to demonstrate ongoing value and ROI.
- Expansion & Commissions: Identify growth, cross-sell, and upsell opportunities within your portfolio to hit your monthly commission targets.
- Cross-Functional Collaboration: Partner with Product, Support, and Sales teams to voice customer feedback and optimize the overall experience.
What We’re Looking For
- English Fluency: Advanced professional English (B2+ or C1 required for client interactions).
- Experience: 1–2 years in Customer Success, Account Management, or Client Services within a SaaS, Tech, or B2B environment.
- Tooling: Familiarity with CRM systems (Salesforce, HubSpot, or similar) and client success workflows.
- Mindset: Data-informed, proactive, organized, and motivated by achieving both client outcomes and financial performance goals.
Why Join Us?
- Competitive base salary with an achievable commission structure.
- Opportunity to grow your career in the fast-paced SaaS industry.
- Collaborative and supportive team culture.
- Direct impact on company growth and client satisfaction.
Job Types: Full-time, Permanent
Pay: $34,000.00 - $42,000.00 per month
Application Question(s):
- Please share up to 3 specific metrics/KPIs from your recent roles in Customer Success, Account Management, or Sales (e.g., monthly churn rate managed, average ARR/portfolio size, renewal rate %, or CSAT/NPS scores). If your previous roles were strictly qualitative, please state 'N/A'.
- To verify your verbal English skills, please record a quick 60-second audio (using Vocaroo, Loom, Google Drive, or any public link) responding to this client objection:
'Your platform is great, but it's too expensive compared to [Competitor Name]. We are thinking of switching.'
Paste your audio link below:
- This position offers a base salary plus monthly commissions (up to +$500 USD / ~$8,500 MXN) tied to retention and expansion targets (upsell/cross-sell). Which statement best describes your background?
A) I have experience managing client retention/expansion metrics and I am actively motivated by earning commissions through account growth.
B) I have customer-facing experience, but no sales/commission background; however, I am eager to learn and take on expansion targets.
C) I prefer purely reactive customer support and troubleshooting roles without commercial or retention targets.
Work Location: Remote
