Job Description
As a Travel and Reception, your main focus will be to create an excellent travel and reception experience by coordinating smooth, compliant travel arrangements and ensuring a welcoming, reliable front-desk environment. Through thoughtful service, clear communication, and strong collaboration, you support colleagues and visitors, so they feel cared for and supported throughout their journey.
This on-site role reports into our People Manager and is based out of our Mexico Support Office.
A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:
Travel Coordination & Employee Support
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You coordinate and manage business travel arrangements in line with company policies.
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You maintain relationships with travel agencies, hotels, and transport providers to secure the best value and quality of service.
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You oversee travel systems and processes, ensuring accuracy, compliance, and effective communication with employees.
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You provide support and guidance to travelers regarding procedures, visa requirements, and expense processes.
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Proactively inform colleagues about travel updates, changes to bookings, and new travel rules or policies.
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Ensure that all hotel, booking, and transport facilities follow up correctly and are monitored efficiently.
Reception & Front Desk Operations
- You manage reception operations to ensure a professional, welcoming, and secure environment for visitors and employees.
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You supervise front desk activities, including visitor registration, meeting room coordination, and handling calls, mail, and deliveries
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Liaise with courier services, transport partners, travel agencies, cleaning teams, and office suppliers.
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Maintain a tidy, welcoming reception area always.
Collaboration & Follow up
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You collaborate with facilities, security, and people teams to ensure seamless office operations and adherence to workplace safety standards
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You monitor and analyze travel and reception costs, identifying opportunities for improvement and efficiency.
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Follow office agreements and negotiate contracts with hotels, travel agencies, couriers, taxis, and suppliers.
Qualifications
Who You Are:
- University degree or equivalent experience in Administration, Hospitality, or Business or equivalent work experience.
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Proven experience in travel coordination, office administration, or reception management.
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Excellent communication and interpersonal abilities.
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Customer service mindset with the ability to manage multiple stakeholders.
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Proficiency in Microsoft Office and travel management systems.
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Advanced proficiency in both English and Spanish.
Additional Information
H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.
We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.
WHY YOU’LL LOVE WORKING HERE
At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.
- 25% Staff discount on all our H&M Group brands, both in stores and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories and ARKET).
- In addition to our global benefits, our local markets offer different competitive perks and benefits.
We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
We are an inclusive company where you’re encouraged to be yourself at work
You will have access to a large global talent community, where career growth and aspirations have no limits
We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, paid leave programs, and paid time off, including a community day to serve your local community
