At BrightDrop Virtual Assistants, we pride ourselves in only hiring the most talented & experienced virtual assistants in the Philippines & México. We have been in the business of contracting people to work from home since 2014.
About our client: They are one of the largest self-storage operators in the U.S., operating over 50 locations. They offer flexible lease options and a range of unit sizes to accommodate different storage needs and provide advice and resources to help their customers plan and execute their move.
About the job: The CSR | Self-Storage Operator will handle inbound sales and customer service inquiries via phone, video, and email. You will assist prospective and existing tenants with rentals, account questions, payments, and general facility-related concerns.
Key Responsibilities:
● Answer inbound sales and customer service calls
● Conduct video calls with customers using on-site kiosks
● Respond to email inquiries from possible and existing tenants
● Assess customer storage needs and recommend appropriate unit sizes
● Explain facility features, policies, and pricing clearly and accurately
● Process rentals, payments, and account updates
● Document all interactions in the CRM system
Important note: You will conduct video calls. Kiosks are available at various locations for customers to call in and request to speak with an agent through video. It is important to have a "professional background" during these calls to create a respectful and professional experience.
● Please note that there might be just a FEW OR EVEN NO requests in a day, depending on how much assistance the customer needs at the facility.
● While professional attire isn't strictly required, anything decent and not too casual would be acceptable.
Qualifications:
● 1–2 years of customer service experience (inbound voice or call center preferred).
● Excellent English and Spanish communication skills.
● Prior Self-Storage experience is a MUST.
● Strong listening skills, quick thinking, and a customer-first mindset.
● Sales experience strongly preferred (retail, call center, or phone-based conversions)
● Comfortable working US business hours.
Required Equipment:
- Hardwired Internet
- Laptop or desktop Windows 11. Processor of Intel i5 8th gen or higher and 16GB RAM.
Schedule:
40 hours per week; Monday–Sunday with two rotating days off
Hours: 9:00/10:00 AM – 7:30 PM EST
Job Type: Full-time
Pay: $120.00 - $128.00 per hour
Application Question(s):
- Do you have experience working with a self-storage account before?
Experience:
- Customer Service Representative: 2 years (Required)
- Sales: 1 year (Required)
Language:
Work Location: Remote
