Join a Growing Technical Support Team
We are seeking detail-oriented, reliable, and technically minded Tier 1 Technical Support Agents to join a growing remote support team serving customers across North America.
This is an excellent opportunity for individuals who enjoy troubleshooting, solving problems, and helping customers navigate technical issues while delivering a professional support experience.
Success in this role requires strong communication skills, a structured approach to problem-solving, and the ability to accurately document customer interactions while following established processes and procedures.
If you have a stable work history, enjoy working in a fast-paced support environment, and take pride in delivering accurate and consistent work, we would love to hear from you.
What You'll Be Doing
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Serve as the first point of contact for customer technical support inquiries
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Troubleshoot and resolve basic technical issues using established processes and documentation
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Gather information and accurately diagnose customer concerns
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Document customer interactions thoroughly and accurately within company systems
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Escalate complex issues to higher-level support teams when appropriate
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Follow troubleshooting workflows and support procedures consistently
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Communicate clearly and professionally with customers across multiple channels
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Navigate multiple systems and applications simultaneously
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Maintain productivity, quality, and service standards
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Contribute to a positive customer experience while ensuring accurate issue resolution
Compensation & Contract
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USD $5.50 per hour
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Paid weekly
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Independent Contractor
Remote Work Environment Requirements
To be successful in this role, candidates must have:
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A dedicated, professional workspace free from distractions
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Reliable high-speed, wired internet connection
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Ability to work independently without direct supervision
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Consistent availability during scheduled working hours
Technical Requirements (Essential)
To be considered, candidates must meet all technical requirements below:
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Windows 11 PC (Mac devices are not supported)
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Minimum 16 GB RAM
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Dual monitor setup
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Webcam
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Fibre internet connection with a wired Ethernet connection
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Backup power solution
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Microsoft Teams and Office 365
Applications that do not meet the minimum technical requirements may not move forward in the process.
Hiring Process
To ensure a fair and consistent evaluation process, all applicants must complete each stage of the hiring process:
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Application Form
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Prescreen Questionnaire
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Typing Assessment
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Video Interview
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Live interview
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Final Interview
Please note: This is an English-speaking role that requires strong written and verbal English communication skills. All resumes must be submitted in English to be considered for this position.
Requirements:
What We're Looking For
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Previous experience in technical support, help desk, customer support, or a related role
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Strong troubleshooting and problem-solving abilities
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Excellent English written and verbal communication skills
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Strong attention to detail and documentation accuracy
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Ability to follow established procedures and workflows
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Strong organizational and time management skills
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Reliable attendance and dependability
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Ability to work independently in a remote environment
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Stable employment history with demonstrated commitment to previous roles
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Comfortable learning new systems and technologies
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Previous remote work experience
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Located in Mexico
What Success Looks Like
The strongest candidates will be:
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Highly reliable and dependable
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Comfortable troubleshooting technical issues
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Detail-oriented and process-driven
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Strong communicators
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Fast and accurate when documenting information
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Able to remain calm and professional while resolving customer concerns
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Committed to delivering consistent, high-quality support
