About Trivelta
Operators deserve more from their technology. More speed, more intelligence, and more control.
Trivelta is on a mission to provide the AI-native software infrastructure powering the next generation of sportsbook and gaming companies. Our platform combines true native apps on both the App Store and Google Play, AI-powered personalization and risk management, and built-in social features that help operators create world-class product experiences.
Today, Trivelta powers operators serving millions of users across global markets.
Trivelta builds the technology that powers modern, social-first gaming experiences. Through our proprietary sportsbook and casino engine, we enable partners to launch their own fully branded, legally compliant gaming products — combining real social interactions, predictive gameplay, and casino entertainment in one unified experience.
The Customer Service Representative is the first point of contact for our customers providing helpful, timely, and friendly support across multiple channels. We are looking of dedicated, empathetic and enthusiastic professionals with great communication skills and a passion for helping others.
What You’ll Do
- Respond promptly to customer inquiries via email and live chat
- Provide accurate information about our products and services
- Assist customers with troubleshooting and resolve issues effectively
- Document customer interactions and maintain detailed records in our system
- Collaborate with the team to improve service and customer satisfaction
- Follow company procedures while delivering high-quality support
What You Bring
- Experience in customer service, call center, or office environments (preferred)
- A client-first mindset with excellent verbal and written communication skills
- Strong English proficiency ... work is conducted in written and spoken English
- Proficiency with computer systems and data entry
Why Join Us?
Make a meaningful impact by supporting our customers and contributing to a positive team environment. We value initiative, professionalism, and a commitment to service excellence.
Job Type: Full-time
Expected hours: No less than 40 per week
Flexible scheduling options
- Day Shift
- Night Shift
- Overnight Shift
This position is onsite at our Monterrey, MX .
Tipo de puesto: Tiempo completo
Sueldo: A partir de $17,000.00 al mes
Lugar de trabajo: Empleo presencial
