Coordinate the activities of the Production Parts Approval Process (PPAP), ensuring that quality engineers meet response times and specific customer requirements.
Manage the customer complaint handling system ensuring that quality engineers use appropriate problem-solving methodologies.
Manage Customer Service activities regarding product quality.
Keep the databases updated regarding the status of corrective and preventive actions, both internal and external.
Coordinate quality planning activities.
Establish and maintain documented product quality procedures.
Identify and acquire any controls, processes, equipment (including equipment inspection and testing), accessories, resources and skills necessary to meet the required quality.
Identify and prepare product quality records.
Manage the development and preservation of documentation related to the Production Parts Approval Process as well as representative samples of these process.
Preserve documentation of quality plans as indicated by document and data retention procedures.
Define and establish measurement techniques and sampling plans.
Define and establish reaction plans when the acceptance criterion is not met.
Identify and implement statistical verification/validation methods where applicable or as indicated by quality plans.
Document corrective and preventive actions according to documented procedures .
Apply documented procedures regarding handling customer complaints.
Participate in activities related to the Advanced Quality Planning process according to the phases that indicate involvement.
Comply and satisfy specific customer requirements.
Identify the need to use statistical techniques to control processes, products.
Update, as necessary, quality control, inspection and testing techniques, including the development of new instrumentation.
Define adequate identification and verification at appropriate stages in the realization of the product.
Apply and comply with the requirements of the quality system.
Comply with assignments from the Quality Supervisor.
Participate in the physical inventories that are organized in the company.
