Virtual Bilingual Operations Assistant (Remote | English & Spanish)
Company: The Restoration Group
Location: Remote (Mexico Only)
Schedule: Full-Time | 5 Days a Week (Includes Weekends)
Shifts:
- 7:00 AM – 4:00 PM (EST) ( days and after hours will be going over during interview)
About Us
The Restoration Group is a fast-growing company serving the New York metro area, specializing in water damage restoration. We take pride in treating our team like family and are looking for a reliable, motivated individual to grow with us.
Role Overview
We are seeking a Virtual Operations Assistant to support our day-to-day business activities. This role is critical in keeping our operations running smoothly by coordinating with technicians, communicating with customers, and ensuring tasks are handled efficiently.
Key Responsibilities
- Communicate with customers and field technicians (phone, text, email)
- Assist with scheduling jobs and managing daily workflow
- Support general operations and administrative tasks
- Help resolve issues quickly and professionally
- Maintain clear and organized communication across the team
Requirements
- Fluent in English & Spanish (spoken and written)
- Must be based in Mexico
- Strong communication and people skills
- Excellent problem-solving ability
- Reliable, organized, and detail-oriented
- Stable, high-speed internet connection
- Must be comfortable being on Zoom video during the entire shift
- Availability to work overtime when needed (including extended hours and occasional additional days)
Nice to Have (Not Required)
- Experience in the construction or restoration industry
- Previous operations or administrative experience
What We Offer
- Long-term, stable opportunity
- Friendly, team-oriented environment
- Growth potential within the company
Job Type: Full-time
Pay: $3,000.00 - $4,000.00 per week
Application Question(s):
- Did you review the pay rate ?
- Shift start 7AM EST , In some area of Mexico it is 5AM , Can you do this shifts?
Experience:
- Operation ( Manage employees/ Technicians )): 1 year (Required)
Language:
Work Location: Remote
