Your Job
At Molex, we are looking for a Customer Focus Representative to ensure the successful fulfillment of customer requirements from material availability through final delivery. In this role, you will serve as a key link between customers and internal teams, proactively managing supply chain risks, coordinating recovery actions, and building trust through reliable execution and communication.
Our Team
You will be part of a collaborative Customer Focus team that works cross-functionally with Planning, Production, Materials, Logistics, and Shipping to deliver exceptional customer experiences while supporting business objectives and operational excellence.
What You Will Do
- Manage customer orders, releases, priorities, and shipments from order receipt through delivery.
- Monitor material availability, past due demand, shortages, and supply risks, proactively driving containment and escalation activities when needed.
- Coordinate with internal teams to ensure timely material preparation, release, transportation, and delivery execution.
- Ensure accurate and timely transactions and documentation in SAP, EDI systems, customer portals, ASN processes, and PGI/POGI activities.
- Maintain proactive communication with customers regarding commitments, changes, risks, shipment status, and recovery plans.
- Evaluate and negotiate feasible alternatives to support customer requirements while balancing operational constraints.
- Drive continuous improvement initiatives focused on reducing recurring issues, late deliveries, and premium freight costs.
Who You Are (Basic Qualifications)
- Bachelor's degree in Supply Chain Management, Logistics, Business Administration, Industrial Engineering, or a related field.
- Experience in customer service, order fulfillment, logistics, or supply chain operations within a manufacturing environment.
- Working knowledge of SAP and order management processes.
- Business-level English proficiency (B2 or above) with the ability to communicate effectively with international customers and global teams.
- Ability to work onsite in Guadalajara, Jalisco.
What Will Put You Ahead
- 2+ years of experience in customer service, order fulfillment, logistics, or customer-focused supply chain roles.
- Experience in the automotive, electronics, or high-volume manufacturing industry.
- Knowledge of EDI, ASN, customer portals, PGI/POGI, and shipment execution processes.
- Intermediate to advanced Microsoft Excel skills.
- Experience collaborating across multiple functions to resolve customer and supply chain challenges.
- Strong analytical, problem-solving, negotiation, and prioritization skills.
- Demonstrated sense of urgency and customer-focused decision-making.
Who We Are
As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
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