Full-Time | Sunday–Friday | California PST Hours
$8–$12 USD/hour + Bonuses + Commission Opportunities
Sierra Roof Inc. is hiring an experienced Remote Call Center Manager to lead and manage our appointment-setting department.
We are looking for a highly organized, results-driven leader who can manage people, maintain accountability, oversee lead flow, keep sales schedules full, and operate independently without constant supervision.
This is a long-term leadership opportunity for someone who understands how to run a high-volume remote call center environment and keep a team productive every day.
ABOUT THE ROLE
The Remote Call Center Manager is responsible for overseeing the entire appointment-setting operation from A to Z.
You will manage a team of approximately 10–20 remote appointment setters and be responsible for:
- Daily team supervision
- Lead management and follow-up
- Appointment setting production
- Morning team huddles
- Dispatch coordination
- CRM management and reporting
- Appointment confirmations
- Lead recycling and follow-up campaigns
- Hiring and onboarding support
- Team accountability and performance tracking
- Maintaining a full sales schedule for the sales department
This role also requires hands-on involvement. The manager is expected to personally make calls, help set appointments, monitor incoming leads, and assist the team throughout the day when needed.
We are looking for someone who leads by example and operates with urgency.
WORK SCHEDULE
- Sunday through Friday
- Saturday off
- California PST working hours required
- Full-time remote position
- Must be active and available during scheduled hours
COMPENSATION
- $8–$12 USD/hour depending on experience
- Weekly and monthly performance bonuses
- Commission opportunities
- Growth opportunities within the company
REQUIRED EXPERIENCE
Applicants must have:
- Minimum 5 years of call center management experience
- Experience managing remote teams
- Experience supervising appointment setters or sales teams
- Strong leadership and communication skills
- Strong multitasking and organizational abilities
- Ability to manage high-volume operations independently
REQUIRED SOFTWARE EXPERIENCE
You must have experience using:
- LeadPerfection
- WAVV
- GHL
- RingCentral
- CRM systems
- Multi-line dialers
- Appointment-setting systems
Preferred industry experience:
- Roofing
- Solar
- Home Improvement
- Real Estate Lead Generation
DAILY RESPONSIBILITIES
TEAM MANAGEMENT
- Monitor appointment setter productivity and call activity
- Ensure agents are logged in, dialing, and following procedures
- Maintain accountability and team performance
- Coach underperforming agents and improve production
LEAD MANAGEMENT
- Ensure all new leads are contacted quickly
- Manage lead follow-up and recycling
- Reassign and organize campaigns when necessary
- Make sure no lead is forgotten or left untouched
APPOINTMENT & DISPATCH MANAGEMENT
- Dispatch appointments to sales representatives
- Confirm appointments before reps are sent out
- Handle cancellations and reschedules quickly
- Maintain optimized sales schedules
CRM & REPORTING
- Maintain accurate CRM updates and notes
- Track appointments, confirmations, and outcomes
- Ensure LeadPerfection and tracking systems remain accurate
- Monitor team KPIs and daily production numbers
TRAINING & LEADERSHIP
- Lead daily morning huddles
- Train and onboard new hires
- Conduct coaching and call reviews
- Keep the team motivated, focused, and productive
WHAT WE ARE LOOKING FOR
We want someone who:
- Operates with urgency
- Is highly organized
- Takes ownership of results
- Can lead remote teams effectively
- Understands accountability and performance management
- Can multitask in a fast-paced environment
- Is proactive and self-managed
- Wants long-term growth with the company
NON-NEGOTIABLE STANDARDS
- No unworked leads
- No missed follow-ups
- No inactive appointment setters
- No dirty CRM records
- No waiting to be managed
The expectation is simple:
Keep the team dialing. Keep the CRM organized. Keep the sales calendar full.
TO APPLY
Please submit:
- Your resume
- A short Loom video (90–120 seconds) introducing yourself and explaining:
- – Your management experience– Your experience with remote teams– The systems/dialers you have used– Why you are a strong fit for this role– Confirmation you can work California PST hoursIMPORTANT:
- Applicants who follow instructions completely will be prioritized.We are looking for someone serious about leadership, accountability, performance, and long-term growth.If that sounds like you, apply now.
Job Types: Full-time, Commission
Pay: $10.00 - $15.00 per hour
Work Location: Remote
