Location: Remote LATAM
Employment Type: Full-Time
Language Requirement: Advanced English and Spanish
About the Role:
VA WORKS is seeking a Customer Service Manager to support a U.S.-based Appraisal Management Company (AMC). This is a fast-paced, customer-facing role ideal for someone who thrives in high-volume call environments and enjoys delivering exceptional customer service.
You will serve as the primary point of contact for clients, appraisers, loan officers, and internal teams, providing order updates, resolving inquiries, coordinating appraisal requests, and ensuring a seamless customer experience. Success in this role requires excellent communication skills, strong multitasking abilities, and the ability to stay organized under pressure.
Key Responsibilities:
- Take 100+ calls daily using provided leads and scripts
- Professionally engage prospects, qualify leads, and overcome objections.
- Take appraisal orders
- Accurately log call outcomes and lead details in our CRM system.
- Meet and exceed daily calling and appointment-setting targets.
Required Skills & Experience:
- 2+ years of customer service experience
- Excellent English communication skills
- Strong problem-solving and multitasking abilities
- Mortgage, real estate, banking, or appraisal industry experience is a plus
- Comfortable with high-volume outbound calling and following scripts.
- Strong phone presence, persuasive communication skills, and resilience..
- Familiarity with CRM systems (e.g., Salesforce, HubSpot, or similar).
- Goal-oriented with a track record of meeting or exceeding targets.
What We Offer:
- Independent contractor.
- Structured Monday - Friday business hours .
- U.S. Holidays
- Opportunity to grow within a fast-paced real estate team.
- Supportive training and clear progression pathways.
Job Types: Full-time, Contract
Pay: $16,000.00 - $20,000.00 per month
Experience:
- Cold Calling: 1 year (Required)
Language:
Work Location: Remote
