Marsh
Specialist - IT Application Support
We are seeking a Specialist - IT Application Support to join our team at Marsh. This role will be based in Mexico City. This is a hybrid role that has a requirement of working at least three days a week in the office.
We will count on you to :
- Understanding the applications, their processes, and stakeholder requirements.
- Providing Level 2 support for three .NET web applications, focusing on database and application issues, including integration with third-party vendors.
- Investigating and analyzing errors reported through the ServiceNow ticketing platform to determine if escalation, configuration changes, or user guidance is needed, while assessing impact.
- Performing root cause analysis for all high-priority tickets and sharing incident reports with stakeholders.
- Managing data patches and monitoring application performance using tools such as DataDog or similar.
- Communicating updates on high-priority tickets and application/environment deployments to stakeholders.
- Developing and maintaining professional relationships with all online business teams and providing support as needed.
- Collaborating with users and other teams to resolve issues and provide clear instructions.
- Working with relational databases (SQL Server) and non-relational databases such as MongoDB.
- Creating and maintaining knowledge base documentation for processes and application support.
What you need to have :
- A degree in Computer Systems, Engineering, or a related field.
- 2 to 3 years of experience in application support.
- Hands-on support and development experience with C#, ASP.NET, AJAX, and JQuery.
- Experience with reporting tools such as Crystal Reports, Qlik, or similar is highly desirable.
- Strong knowledge of SQL Server and scripting.
- Experience with ticketing platforms like ServiceNow and understanding of SLA management.
- Excellent and effective communication skills.
- Fast learner, quality-conscious, and committed to meeting deadlines.
- Strong debugging and troubleshooting skills.
- Conversational English skills are required, as you will be communicating with teams worldwide.
Why join our team :
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.
