We are looking for a seasoned SAP Retail MM/SD Consultant with expertise in S/4HANA to deliver Level 2 and Level 3 application support. The role centers on managing incidents, resolving problems, fixing bugs, and rolling out small enhancements.
Responsibilities
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Investigate and address incidents and service requests tied to SAP MM/SD processes in a Retail environment
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Conduct root cause analysis for recurring or critical issues and put forward sustainable long-term solutions
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Handle the complete ticket lifecycle within ITSM tools such as ServiceNow or Jira, keeping alignment with SLAs and support KPIs
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Work together with functional and technical teams, including third parties, to resolve complex issues
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Spot and lead problem management initiatives aimed at cutting incident volume and boosting process efficiency
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Capture known errors, workarounds, and solution approaches in the Knowledge Base
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Configure, test, and roll out small changes and enhancements within SAP MM/SD modules
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Draft and validate functional specifications for bug fixes and minor development work
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Assist with transport request management and safeguard quality assurance across deployments
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Deliver UAT support, coordinate with business users, and confirm solution effectiveness once deployment is complete
Requirements
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No less than 3 years of hands-on professional experience as an SAP MM/SD Consultant
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Applied expertise with SAP Retail, covering SAP Retail Master Data, SAP Retail Purchasing, and SAP Retail Sales
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Solid knowledge of Replenishment, Goods Movements, Inventory, Order Fulfilment, Delivery, and Billing processes within SAP S/4HANA
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Practical background in IDoc monitoring, interface troubleshooting, and batch job handling
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Capability to perform debugging and coordinate technical fixes together with ABAP teams
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Working understanding of transport management, system landscapes, and change control procedures
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English at B2 level or higher, with strong written and spoken communication abilities
We offer
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International projects with top brands
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Work with global teams of highly skilled, diverse peers
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Healthcare benefits
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Employee financial programs
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Paid time off and sick leave
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Upskilling, reskilling and certification courses
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Unlimited access to the LinkedIn Learning library and 22,000+ courses
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Global career opportunities
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Volunteer and community involvement opportunities
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EPAM Employee Groups
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Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn
EPAM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, protected veteran status, or any other characteristic protected by applicable law.
