Help people feel cared for from the very first conversation.
At HD Clean, the Office Coordinator plays a critical role in both customer experience and sales.
For many clients, you'll be the first person they speak with.
The way you communicate, listen, solve problems, and guide conversations directly impacts whether someone chooses to trust HD Clean with their home or business.
This is not a passive administrative role.
It's a people-focused position that combines client experience, sales, scheduling, communication, and operational support.
If you enjoy helping people, staying organized, and creating exceptional experiences while contributing to company growth, this role may be a great fit.
WHO WE ARE
HD Clean was founded in 2019 with a mission:
To deliver exceptional cleaning services that promote health, comfort, and peace of mind — transforming everyday places through care, consistency, and a commitment to excellence.
We are an employee-first company built on six core values:
- Inspirational
- Disciplined
- Accountable
- Transparent
- Aligned
- Results Oriented
These values guide how we serve our clients, support our team, and grow together.
As we continue expanding, including our Anchorage launch in 2026, we're looking for people who want to grow alongside the company.
WHAT THE ROLE LOOKS LIKE
As Client Experience & Sales Coordinator, you'll help support the daily flow of operations by:
- Answering inbound calls, texts, and inquiries
- Helping potential clients understand our services
- Converting qualified leads into booked appointments
- Scheduling and coordinating services
- Following up with prospective clients
- Supporting technicians with schedule communication and updates
- Helping resolve client concerns professionally
- Maintaining organized systems and records
- Communicating clearly with clients, technicians, and leadership
Every interaction is an opportunity to build trust.
This role requires professionalism, organization, and excellent communication throughout the day.
THIS ROLE IS NOT FOR EVERYONE
Please do not apply if you:
- Dislike working with people
- Become overwhelmed when priorities change
- Avoid difficult conversations
- Struggle with organization
- Need constant supervision
- Resist systems, accountability, or feedback
YOU WILL DO WELL HERE IF YOU
- Communicate clearly and professionally
- Enjoy helping people solve problems
- Stay calm under pressure
- Take ownership of your responsibilities
- Follow systems and processes consistently
- Stay organized when multiple priorities compete for attention
- Care about creating exceptional client experiences
- Are comfortable guiding conversations toward a decision
WHAT SUCCESS LOOKS LIKE
- Clients feel heard, valued, and cared for
- Scheduling runs smoothly and efficiently
- Leads are followed up with consistently
- Qualified opportunities convert into booked work
- Communication remains professional and proactive
- Problems are solved before they become larger issues
- The team can rely on you
At HD Clean, professionalism and care go hand in hand.
COMPENSATION & STRUCTURE
- Paid training period
- Base compensation after training
- Performance-based bonus opportunity averaging $750–$1,500+ per month
- Fully remote position
- Full-time schedule
- Employee-first company culture
- Direct support from leadership
GROWTH OPPORTUNITY
This role is designed to grow with the company.
As HD Clean expands into Anchorage and future markets, strong performers will have opportunities to take on greater responsibility and leadership.
Potential growth opportunities include:
- Senior Coordinator
- Operations Coordinator
- Multi-Location Operations Support
- Operations Leadership Roles
We believe when our people grow, our company grows with them.
This role is ideal for someone looking to build a long-term career with a company that values development, accountability, and internal promotion.
WORK ENVIRONMENT & EXPECTATIONS
- Quiet, professional remote workspace required
- Strong written and verbal English communication required
- Reliable internet connection
- Comfortable using phone, text, email, Zoom, and scheduling software
- Consistent organization and follow-through expected
HOW TO APPLY
We value people who take ownership, communicate well, and follow through.
Please email [email protected] with:
- Your resume attached
- Subject line: Client Experience & Sales Coordinator — Favorite Book
- A short 2–3 minute video answering the following:
1. Tell us about a time you turned a frustrated customer, client, or person into a positive experience. What did you do?
2. When speaking with a potential client who is interested but hesitant to move forward, how do you help them make a decision?
Candidates who do not follow instructions may not be considered.
FINAL NOTE
This role is for people who take pride in helping others, creating exceptional experiences, and contributing to something bigger than themselves.
If you value care, accountability, professionalism, and growth, we'd love to hear from you.
Job Types: Full-time, Commission
Pay: $40,000.00 - $55,000.00 per month
Work Location: Remote
