Position: Senior Sales Patient Coordinator (High Value Cases)
Company: Medical Departures Inc.
Department: Dental Team
USD 1,000 - 1,200 per month + Commission + Performance Bonuses
100% Remote — LATAM
Full-time Contractor | 5 days/week | 10 hours/day, including lunch break | Shifts
About Us
Medical Departures Inc. is the world’s largest online platform for booking trusted global doctors and dentists — with 10,000+ professionals across 6,000+ clinics in 30 countries.
We help patients find high-quality, affordable care abroad through our platforms: and.
Our fully remote team of 36+ professionals spans Latin America, Europe, Asia, and Africa — united by one mission: to make medical travel simpler, safer, and smarter.
About the Role
We are hiring high-performance sales professionals who can convert complex, high-value dental cases ($3,000–$25,000+) into confirmed and attended bookings.
This is NOT short-cycle commodity sales.
This is:
- Long follow-up cycles
- Emotional trust-based selling
- High-ticket consultation sales
- Travel-readiness qualification
- Attendance-driven execution
You will be responsible not just for booking — but for ensuring patients SHOW UP.
If you thrive in structured sales funnels, disciplined follow-up systems, and high accountability environments — this role is for you.
What You’ll Do
Big-Ticket Conversion (Primary Focus)
- Convert inbound and outbound high-value leads into qualified, deposit-ready bookings.
- Execute structured follow-up sequences (minimum required touchpoints).
- Handle objections around:
- Price
- Travel
- Fear
- Clinic credibility
- Position treatment packages, brochures, and custom quotes professionally.
- Drive patient commitment toward deposit and confirmed attendance.
Long-Cycle Follow-Up Discipline
- Maintain consistent follow-up across sales cycles.
- No lead left untouched.
- Recycle dormant big-ticket leads strategically.
- Avoid premature “Not Interested” tagging without qualification attempts.
Pre-Attendance Qualification
Before a booking is accepted as confirmed, you must validate:
- Treatment intent
- Financial readiness
- Timeline commitment
You will work with Team Leaders to ensure bookings are not soft or forecast-inflating.
Attendance Ownership
- Proactively manage pre-VIP communication.
- Confirm travel details, deposits, and readiness.
- Reduce no-show rates.
- Protect clinic relationships by ensuring booking integrity.
Pipeline & CRM Discipline
- Maintain 95%+ CRM accuracy.
- Track every stage: Lead → Contact → Qualified → Booked → Attended
- No ghosting, no abandoned big-ticket opportunities.
- Follow reassignment and performance-based distribution rules.
Performance Expectations
This is a performance-driven role.
You will be measured on:
- Big-ticket conversion rate
- Follow-up compliance
- Booking quality
- Attendance rate
- Revenue generated
- CRM accuracy
Top performers receive:
- Priority access to high-value leads
- Promotion eligibility (Senior / Closer / Team Lead)
Underperformance leads to reduced big-ticket allocation.
- Join coaching sessions, performance reviews, and weekly team syncs.
- Participate in sales challenges and contribute to team targets.
What We Offer:
- Guarantee base: Fixed monthly salary paid in USD
- Commission: 5% of all earned commissions
- Bonuses: Tiered monthly rewards ($100–$1,000) + team bonuses
- Incentives: Top performers win all-inclusive trips to global destinations
- Benefits:
- 100% remote setup
- Healthcare, mobile, and internet allowance
- Unlimited paid sick & vacation days (based on approval)
- Maternity/paternity leave (eligibility after 12 months)
- Global Growth: Work with colleagues across 4 continents and gain exposure to international dental markets
- Career Path: Performance-based promotion opportunities into Senior Sales or Team Lead roles
Who You Are:
- >5 years of sales experience (ideally in healthcare, travel or remote B2C sales)
- Proven experience closing $3,000+ ticket deals
- Comfortable handling long-cycle sales
- Disciplined follow-up executor
- Comfortable being audited on performance
- Resilient under rejection and objections
- Fluent English (written + verbal)
- Confident using CRM systems (Zoho, Salesforce, etc.) and multitasking across tools (chat, phone, email)
- Comfortable working weekends (Saturday-Sunday) and flexible shifts
- Reliable, organized, and proactive in a fully remote setup
Strongly Preferred
- Medical/dental tourism experience
- Experience selling packages or bundled services
- Experience handling international clients
- High empathy + structured selling approach
Equipment Required:
- Reliable laptop or desktop with webcam
- High-speed internet + backup connection
- Smartphone with WhatsApp and video capabilities
Job Types: Full-time, Commission
Work Location: Remote
