Job Title: Ecommerce Customer Support Specialist
Pay Rate: $6.00 USD/hr (Approx. $1,041.00 USD/month base)
Shift & Schedule: Monday to Friday | 9:00 AM – 5:00 PM EST (40 hours/week)
Employment Type: Full-Time, Permanent Position (Immediate Hire / ASAP)
Location: 100% Remote (Open exclusively to candidates residing in Latin America)
Position Overview
We are seeking a detail-oriented, highly responsive Ecommerce Customer Support Specialist for a permanent, full-time remote opportunity. In this role, you will deliver exceptional customer service across major online marketplace platforms by addressing buyer inquiries, resolving order issues, processing returns and refunds, and coordinating closely with warehouse and internal teams to ensure prompt resolution.
Key Functions & Responsibilities
- Respond to customer inquiries and resolve order issues across multiple online marketplace platforms.
- Process cancellations, returns, refunds, and replacements accurately and efficiently.
- Monitor shipment tracking, address delivery concerns, and open/follow up on marketplace support cases.
- Coordinate directly with warehouse personnel and internal teams to streamline fulfillment workflows.
- Maintain precise order records and ensure all client concerns are resolved in a timely manner.
Required Skills & Qualifications
- Ecommerce Experience: Proven customer service background supporting e-commerce operations or online marketplaces.
- Platform & Software Familiarity: Experience with platforms such as Amazon, Walmart, Wayfair, Macy's, or Target; hands-on experience with Sellercloud is highly preferred.
- Order & Shipping Management: Strong track record handling order resolutions, returns, and tracking/delivery issues.
- Language Proficiency: Advanced English speaking and written communication skills to deliver professional, clear customer service.
- Core Traits: Reliable, responsible, professional, detail-oriented, willing to learn, striving for success, independent, and possessing excellent organizational and multitasking skills in a fast-paced environment.
Technical & Workspace Requirements
- High-speed internet connectivity with mandatory backup power solutions to ensure uninterrupted workflow during working hours.
- Dedicated quiet space and home office setup.
Job Types: Full-time, Permanent
Pay: $105.00 per hour
Experience:
- Customer Support/Call Center: 2 years (Required)
- Ecommerce Support: 2 years (Required)
Language:
- advanced English (Required)
Work Location: Remote
