Tele-Help-Ing is a fast-growing virtual staffing company helping businesses scale with exceptional remote talent. We combine great people, proven systems, and technology to help our clients grow.
We’re not looking for someone to simply maintain operations—we’re looking for someone to build the operational engine that will help scale Tele-Help-Ing into an industry-leading organization.
If you’re energized by solving problems, improving systems, leading people, and building organizations that operate at a high level, we’d love to meet you.
Position Overview
The Operations Manager is responsible for ensuring the company executes at a high level every day.
This role oversees operational execution across the business, including project management, client onboarding, Virtual Assistant onboarding, department accountability, process improvement, and operational technology.
You will work directly with the CEO to turn ideas into execution, remove operational bottlenecks, and ensure the company continues scaling without sacrificing quality or customer experience.
This is a leadership role for someone who enjoys creating structure, building teams, and making organizations run better.
Key Responsibilities
Operations Execution
Own the execution of company initiatives from planning through completion.
Ensure projects remain on schedule and stakeholders are accountable.
Coordinate initiatives across HR, Sales, Operations, Marketing, and Client Success.
Build scalable systems that improve efficiency as the company grows.
Create, maintain, and improve Standard Operating Procedures (SOPs).
Monitor company KPIs and operational health.
Team Leadership
Lead department managers and team leaders.
Conduct regular one-on-one meetings and performance reviews.
Coach managers to improve leadership and accountability.
Help recruit, hire, onboard, and develop employees.
Foster a culture of ownership, execution, and continuous improvement.
Address performance issues professionally and promptly.
Client & Virtual Assistant Onboarding
Oversee every stage of the client onboarding process.
Ensure new Virtual Assistants are fully prepared before their first day.
Improve onboarding systems to create a world-class experience.
Coordinate communication between HR, Client Success, Sales, and Operations.
Process Improvement
Identify operational bottlenecks and eliminate them.
Improve workflows across every department.
Build dashboards and reporting that provide visibility into business performance.
Ensure documentation remains current and standardized.
AI & Technology
Lead the company’s implementation and adoption of AI tools.
Identify opportunities to automate repetitive work.
Train team members on leveraging AI effectively.
Improve operational efficiency through technology.
Help evaluate and implement new software as the company grows.
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Required Qualifications
5+ years of operations leadership experience.
Experience managing teams of at least 15 employees.
Strong project management skills.
Excellent organizational and communication abilities.
Experience leading cross-functional initiatives.
Strong analytical and problem-solving skills.
Comfortable working in a fast-paced, rapidly changing environment.
Preferred Qualifications
Experience with HubSpot CRM.
Experience with GoHighLevel (preferred).
Experience implementing AI solutions within business operations.
Experience with workflow automation platforms.
Experience managing remote teams.
Experience building KPIs, dashboards, and reporting systems.
Technical Skills
AI tools (ChatGPT, Claude, Gemini, Microsoft Copilot, etc.)
Workflow automation
GoHighLevel (preferred)
HubSpot CRM
Google Workspace
Microsoft Office
Monday.com, ClickUp, Asana, or similar platforms
KPI reporting
Process documentation
Project management
Leadership Expectations
You’ll work directly with the CEO.
The right person will enjoy being challenged, solving difficult problems, and continuously improving themselves and those around them.
Success in this role requires someone who:
Takes ownership instead of waiting for direction.
Executes quickly while maintaining a high standard of quality.
Is comfortable receiving direct and candid feedback without becoming defensive.
Holds others accountable while earning their respect.
Thinks several steps ahead and proactively solves problems.
Communicates clearly and consistently.
Is obsessed with organization and follow-through.
Uses technology and AI to improve productivity.
Can effectively prioritize multiple competing initiatives.
Has a bias toward action instead of unnecessary meetings or discussion.
We believe accountability and high expectations create exceptional organizations. We challenge each other because we care about building something great.
If you’re looking for an environment where you’ll continually grow, be challenged, and have a significant impact on the future of a rapidly growing company, you’ll likely enjoy this role.What Success Looks Like
Within your first year, you will:
Build scalable operational systems that support continued growth.
Improve client and Virtual Assistant onboarding.
Increase accountability across department managers.
Expand the company’s use of AI and automation.
Ensure initiatives are completed on time and to a high standard.
Reduce operational bottlenecks.
Improve communication and collaboration across departments.
Help build a leadership culture centered around ownership, accountability, and execution.
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Location
This position may begin remotely; however, strong preference will be given to candidates who are currently located in or willing to relocate to Los Cabos, Baja California Sur, Mexico.
As Tele-Help-Ing continues to grow, we believe in-person collaboration with leadership will become increasingly valuable.
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Why Join Tele-Help-Ing?
This isn’t a role where you’ll simply manage existing processes.
You’ll help build the systems, technology, leadership team, and operational infrastructure that will shape the future of the company.
If you’re excited about scaling a business, leading exceptional people, embracing AI, and creating operational excellence, we’d love to hear from you.
Job Types: Full-time, Contract
Pay: $20,000.00 per month
Work Location: Hybrid remote in 23440, Jesús Castro Agundes, B.C.S.
