Join Our Team! We’re looking for motivated professionals ready to deliver outstanding client experiences and grow with us.
Job Description:
Client service representatives manage client relationships and provide customer support. They may field customer inquiries, process documents, schedule appointments, and connect clients with other departments when needed.
Key Responsibilities:
- Regularly communicate with clients to request and review documentation related to the case.
- Communicate via phone call, email and text with clients to gather required information to further qualify them for cases.
- Confirm that all clients are being reached on a consistent basis.
- Accurately file documents in the appropriate database with all required information and notes.
- Perform a variety of file maintenance tasks for electronic files in compliance with the firm's policies. This includes creating and retrieving files when necessary.
- Assist clients with the discovery phase of a case and provide pre-determined answers to their questions, refraining from providing legal advice.
- Other duties as assigned.
Requirements:
- Strong communication skills (oral & written)
- Problem-solving mindset and critical thinking
- Empathy and ability to support clients in diverse situations
- Excellent organization, time management, and attention to detail
- Team player who can also work independently
- Tech-savvy with Microsoft Office (Word, Outlook, Excel)
✨ If you thrive in dynamic environments and enjoy making a real impact, we’d love to hear from you!
