About the Role:
We are seeking detail-oriented and customer-focused Billing Assistants to join our growing medical billing team. The ideal candidate has experience with insurance billing, claim follow-up, and patient collections, along with excellent communication skills and a strong understanding of medical insurance processes.
If you thrive in a fast-paced environment, enjoy solving billing issues, and are comfortable discussing financial responsibility with patients, we'd love to hear from you.
Responsibilities
- Submit, track, and monitor insurance claims.
- Research and resolve claim denials, rejections, and billing discrepancies.
- Follow up with insurance carriers through payer portals and phone calls.
- Contact patients regarding outstanding balances and past-due accounts.
- Explain patient statements, deductibles, copays, coinsurance, and insurance benefits professionally.
- Process patient payments and establish payment plans when appropriate.
- Document all billing activity accurately in TherapyNotes.
- Maintain accurate patient account balances.
- Work assigned Accounts Receivable (A/R) aging reports to ensure timely collections.
- Escalate complex billing issues to the Billing Manager.
- Assist with billing-related administrative tasks and special projects as needed.
Software & Systems Used
- EMR/EHR: TherapyNotes
- Clearinghouses: Claim.MD, Office Ally
- Insurance Portals: Availity, Optum, Cigna, Medicare, and other payer portals
- Productivity Tools: Microsoft Office, Freshdesk
Required Qualifications
- Minimum 2 years of medical billing experience.
- Experience with insurance billing and claim follow-up.
- Experience with patient collections.
- Strong understanding of: Explanation of Benefits (EOBs), Deductibles, Copays and Coinsurance
- Excellent attention to detail and organizational skills.
- Strong written and verbal English communication skills.
- Comfortable discussing financial responsibility with patients over the phone.
- Ability to prioritize multiple tasks while meeting productivity goals.
- Proficient with computer systems and able to learn new software quickly.Preferred Qualifications
- Experience with behavioral health billing.
- Experience using TherapyNotes is a plus.
This Position Is NOT a Good Fit If You:
- Have no medical billing experience.
- Have no insurance billing or claim follow-up experience.
- Have no patient collections experience.
- Are not comfortable making outbound collection calls.
- Have difficulty explaining insurance or billing concepts to patients professionally.
- Struggle with attention to detail or accurate documentation.
- Have difficulty managing multiple priorities in a fast-paced environment.
- Lack strong customer service or conflict resolution skills.
- Do not have strong written and verbal English communication skills.
What We're Looking For
We're looking for someone who is dependable, organized, professional, and committed to delivering excellent service to both patients and insurance carriers. Success in this role requires accuracy, accountability, and the ability to work independently while maintaining a positive, patient-focused attitude.
Sueldo: $3,500.00 a la semana
Lugar de trabajo: Empleo remoto
