Call Center Manager — Remote | $8–$20 USD/Hour
Gamma Strategies is hiring a full-time Call Center Manager in Mexico to manage a team of 9 outbound appointment setters.
Our team contacts U.S. homeowners to schedule qualified HVAC replacement appointments.
Schedule
Monday–Friday, 9:00 AM–6:00 PM Central Time
Includes a 30-minute lunch and two 15-minute breaks.
Pay
$8–$20 USD per hour
Starting pay is $8/hour with the ability to increase up to $20/hour based on the team's performance and qualified appointments completed.
Responsibilities
- Manage and motivate 9 outbound callers
- Track daily calls and appointments
- Coach reps and review calls
- Improve appointment quality and show rates
- Make sure the team follows the script and process
- Keep the team on schedule and productive
- Report daily results to management
Requirements
- Strong English
- Previous call center management or team-lead experience
- Experience with outbound calling or appointment setting
- Strong leadership and communication skills
- Comfortable managing employees by performance metrics
- Reliable computer and internet connection
Experience in HVAC, home improvement, or U.S.-based call centers is a plus.
What We Offer
- Full-time remote position
- Monday–Friday schedule
- Performance-based raises
- Clear path from $8/hour up to $20/hour
- Established team of 9 callers to manage
Apply with your resume and a short summary of your call center management experience.
Job Type: Full-time
Pay: $21,714.33 - $54,285.83 per month
Application Question(s):
- Do you own your own computer?
- Do you have stable internet at home?
- Do you have experience managing a call center?
Work Location: Remote
