100% On-site - Col. Providencia.
Advanced conversational English is required.
IT Helpdesk Analyst
Description:
This position will support IT operations for a major media/entertainment company.
Experience:
2–3 years
Enterprise experience preferable (experience supporting larger organizations)
Help desk/call center experience (must have)
Great customer service / phone skills
New device setups or refresh
Providing troubleshooting for Windows and macOS, and network connectivity issues
Dell and Mac hardware
Troubleshooting Level 1 and Level 2 issues
Experience supporting and administering VPN connections for remote users
User and group management in Active Directory environments
Mandatory experience with ServiceNow for ticketing and incident management
Skills Required:
OS – intermediate to advanced knowledge and troubleshooting for Windows 10 & macOS
Networking – basic to advanced TCP/IP troubleshooting, connecting machines to network
Experience performing device setup and imaging
Working directly with end users to configure their laptops to preferred settings
Application Support – O365 suite (Outlook, Teams, Word, Excel), Adobe
Troubleshooting Level 1 and Level 2 support issues
Familiarity with VPN clients and remote connectivity tools
Experience with Active Directory for password resets, group policy, and permissions
Indispensable: Hands-on experience with ServiceNow
Sueldo: $22,000.00 al mes
Pregunta(s) de postulación:
- ¿Qué nivel de inglés dominas?
- ¿Cuál es tu disponibilidad de horario? ¿Buscas algún turno en específico?
Lugar de trabajo: Empleo presencial
