Description
We are seeking a Mobile Solutions Specialist to assist customers with inquiries, troubleshooting, and support for mobile services, devices, and plans. This role involves providing expert guidance on mobile products, connectivity issues, and service plans while ensuring an exceptional customer experience. The ideal candidate has a strong technical aptitude, outstanding communication skills, and a customer-first approach.
Key Responsibilities:
Provide professional customer service support for mobile solutions, including plans, devices, network connectivity, and technical troubleshooting.
Assist customers with mobile device setup, account management, and service plan adjustments.
Troubleshoot and resolve mobile service issues such as network connectivity, device malfunctions, and account discrepancies.
Educate customers on mobile products, features, promotions, and best practices for usage.
Handle billing inquiries, payment concerns, and service upgrades efficiently.
Collaborate with internal technical support teams to resolve complex issues and escalate when necessary.
Maintain accurate records of customer interactions and service resolutions in the system.
Stay informed about industry trends, mobile technology advancements, and company services to provide up-to-date solutions.
Requirements:
Education: High school diploma or equivalent
Experience: Previous experience in customer service, mobile solutions, or technical support is preferred.
Languages: Fluency in English is required.
Skills:
Strong understanding of mobile technology, networks, and troubleshooting techniques.
Excellent verbal and written communication skills.
Ability to simplify complex technical information for customers.
Proficiency in customer service software, CRM tools.
Problem-solving mindset with attention to detail.
Ability to work in a fast-paced, team-oriented environment.
Other: Availability to work flexible shifts, including evenings, weekends, and holidays.
Benefits:
Competitive salary and benefits package.
Career growth opportunities within the mobile solutions and customer service industry.
A supportive, inclusive, and technology-driven work environment.
Professional development programs and technical training.
If you have a passion for mobile technology and customer service, apply today and join our team!
About Company:
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
