Overview:
The Sr Specialist position in our IT departmant acts as the Business Relationship Manager for our Order-to-Cash processes at Celanese.
Responsibilities:
- Acts as liaison with customers/stakeholders for troubleshooting: investigate, analyze, solve and test problems/tickets and map Celanese business requirements, processes and objectives; develop necessary product modifications to satisfy needs
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Facilitates the implementation and support of IT solutions to enhance Celanese business functionality and overall performance, while maintaining a high degree of customer satisfaction
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Design, configuration and testing SAP Order management, SD, Logistics SAP Modules
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Design, configuration and testing of interfaces to 3rd party systems/Hubs (EDI, IDoc, etc.)
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Analyze the current business processes and scenarios of Celanese and recommend/develop solutions to meet the required need
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Responsible primarily for successful implementation of SAP, providing functional expertise, guidance, presentation and instruction on SAP products to customers
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Transfer of (local/regional) customer requirements to globally aligned and sustainable IT solutions
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Carry out complex or novel assignments requiring the development of new or improved procedures
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Develop and evaluate plans and criteria to be carried out by others; provides direction and leadership to prioritize IT projects for CX/Supply Chain
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Considers and seeks detailed knowledge of industry best practices
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Manage or participate in new IT implementations (for example M&As, divestures, new SAP modules or new systems)
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Always assures quality solutions considering integration aspects into other functions like finance, manufacturing, purchasing etc. and intensive plans for positive, negative and regression testing
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Maintain a thorough knowledge of the organization and adheres to all organizational standards (Safety, Security, PMO, operational guidelines, Culture)
Qualifications:
Education
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BA or BS in Business or IT related field
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SAP Sales, SD, Logistics experience
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AI Technology exposure
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Language requirement: English, Spanish
Experience
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7 years SAP related experience in order management, logistics and Sales area
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Business knowledge and process design skills
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Ability to analyze problems and provide clear recommendations
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Strong organizational skills
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Able to collaborate with stakeholders/internal customers as well as external parties
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Excellent communication skills, written and verbal
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Good interpersonal skills
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Able to Multi-task and work under tight deadlines
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Must be an effective problem solver
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Must be willing to travel
