About Mozarc Medical
At Mozarc Medical, our vision is to reimagine the future of holistic kidney health technology. Established in 2023 out of equal investments from DaVita, a leading provider of kidney care services, and Medtronic, one of the world’s largest medical device companies, Mozarc Medical offers an exciting and unique start-up experience backed by the support of two long-time industry and market leaders.
Driven by our mission and values, we put our patients at the center of all we do. Our employees play a key role in developing technology solutions that enrich patients’ lives and create meaningful progress in the treatment of kidney disease. Find your purpose and passion at Mozarc Medical.
Position Title:
Senior Supply Chain & Customer Care Manager, Americas Region
Bilingual (English/Spanish) required
Hybrid role with ability to be in office 2-3 times per week.
Location: Cuautitlán Izcalli, part of Mexico city metro
This role is ideal for a leader with strong customer care and order management experience within a supply chain organization, who enjoys balancing team leadership with hands-on operational execution. Reports to the Senior Director of Global Supply Chain with dotted line reporting to the Americas VP of Sales.
A Day in the Life
The Sr. Supply Chain & Customer Care Manager will be responsible for supply chain and logistics functions including:
- Customer Care
- Material procurement
- Production planning
- Inventory control
- Logistics and distribution
They must ensure the best customer experience to external and internal customers while operating within company guidelines and ensuring that the needs of all customers are met in a timely, comprehensive manner. These duties include:
- Managing and optimizing the end-to-end order-to-cash process, including order entry, order status communication, issue resolution, and invoicing, ensuring a seamless customer experience
- Creating integrated processes across internal functions (e.g., operations, purchasing and logistics) and outside customers and suppliers
- Planning and analyzing activities related to inventory, production planning, and logistics to support service and cost objectives
- Developing, implementing, and maintaining policies, procedures, and material control systems to improve service levels, responsiveness, and operational efficiency
- Leading and developing a team, with a focus on performance, accountability and engagement
Must Have
- Proven experience leading customer care, order management, or order-to-cash functions in a hands-on, customer-facing supply chain environment
- Strong ownership of service delivery and customer service experience
- Experience with several aspects of supply chain (logistics, planning, material management) with Customer Care Experience a MUST
- Excellent communication skills and ability to interact with executive leadership
- English and Spanish fluency
- Ability to travel to and from the US and Latin Americas Countries
- Extensive ERP Experience (SAP preferred)
- A bachelor’s degree with 7+ years of relevant experience, including 5+ years of managerial experience
Nice to Have
- Master's or an advanced degree
- Experience in Medical Device Industry
- Experience with EDI and SAP S4
- Lean, Six Sigma green or black belt certification
- Able to prioritize in a constantly changing environment
- Demonstrated ability to work effectively with cross-functional partners.
- Strong analytical and organizational skills
- Proficient in Microsoft Office applications (Excel, Access, Word).
Why Work with Us?
Working here is highly rewarding – we have the privilege of helping kidney patients experience greater freedom, improved outcomes and a renewed passion for life.
It’s essential our team members feel valued, supported and empowered too. That’s why we provide a comprehensive total rewards package and opportunities to grow, develop and give back to the communities where we live and work – helping you reach your potential and enjoy a career full of life-changing possibilities.
Physical Job Requirements
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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