Job Purpose
Responsible for managing credit and collections activities, as well as supporting accounts receivable processes, risk mitigation, and compliance with company policies and procedures.
Job Responsibilities:
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Manage collection activities, including contacting delinquent customers, documenting communications, and negotiating payment arrangements when necessary
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Review and process credit applications, providing recommendations on appropriate credit limits
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Monitor accounts receivable aging and prepare regular aging reports
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Perform daily monitoring of customer accounts to identify over-credit-limit situations and approve orders in accordance with company guidelines
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Maintain customer accounts, including investigating claims, resolving discrepancies, and managing deductions
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Prepare monthly journal entries and support month-end closing activities
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Collaborate with cross-functional teams (e.g., Sales, Customer Service, Finance) to resolve billing or payment issues
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Manage credit and collections activities across Mexico, United States, and Canada, ensuring alignment with local practices and regulations
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Operate effectively in a multinational environment, interacting with stakeholders across different countries and cultures
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Support continuous improvement of credit and collections processes
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Perform other related duties as required
Qualifications:
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Associate’s degree required; Bachelor’s degree in Accounting, Finance, or a related field preferred
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Minimum of 5 years of experience in credit and collections or a combination of education and relevant experience
- Accounting background
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Fluent English (Mandatory) - ability to communicate effectively
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Microsoft Excel – intermediate to advanced level (Mandatory)
Competencies:
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Strong analytical and problem-solving skills
- Attention to detail and accuracy
- Effective communication and negotiation skills
- Ability to manage multiple priorities in a structured environment
- Customer-oriented mindset with strong interpersonal skills
- Proactive and results-driven approach
