This position is ideal for senior logistics and transportation professionals to join the Americas Logistics organization as Sr. Manager, Logistics Americas, owning the planning and execution of regional transportation within the Order-to-Delivery flow.
The role is accountable for service excellence, cost efficiency, safety, and compliance across a complex, multi-leg parcel and hub-and-spoke network (DHL, UPS, FedEx, and regional partners).
This role has significant responsibility for U.S.–Mexico cross-border transportation and customs complexity, including support for Mexico maquiladora / IMMEX manufacturing environments, close coordination with customs brokers, and partnership with Trade Compliance to ensure compliant, uninterrupted flow across highly regulated borders.
Partnering closely with Customer Care, Warehousing, Finance, Trade Compliance, Procurement, and IT, this role acts as business owner for the Transportation Management System (TMS) and plays a critical role in ensuring compliant, on-time delivery to customers in a regulated medical-device environment. The position is a key contributor to regional cost-to-serve performance, service reliability, and logistics risk management.
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Own end-to-end transportation planning and execution from collection through Proof of Delivery (POD), including first mile, linehaul, cross-dock, and last mile.
- Govern routing guides, pickup cut-offs, service tiers, multi-leg pathing, and contingency routing across the AMERICAS network.
- Lead returns logistics and first-attempt delivery improvement initiatives in collaboration with carriers and Customer Care.
- Drive root-cause analysis and corrective action (CAPA) for delays, damages, missed deliveries, and no-shows at customer level.
- Own transportation execution for cross-border flows between the U.S. and Mexico, including coordination across carriers, brokers, customs clearance, and manufacturing sites.
- Manage transport complexity supporting maquiladora manufacturing operations, including cross-border lead times, customs cut-offs, and risk mitigation.
People & Partner Leadership
- Build, lead, and develop high-performing transportation teams across internal resources and 3PL partners.
- Establish clear accountability through tiered governance (daily exception huddles, weekly operational reviews, quarterly performance reviews).
- Coach teams and partners on safety, claims prevention, service recovery, and compliant documentation.
- Partner closely with the Americas Customs Manager (direct report) and Trade Compliance to align transportation execution with customs strategies, escalation management, and regulatory requirements.
Tools & Technology (TMS Ownership)
- Act as business owner for the Transportation Management System and related multi-carrier and labeling tools.
- Own the TMS roadmap, business requirements, UAT, release readiness, and adoption in close partnership with IT and Global Process Owners.
- Ensure robust SAP/S4 and WMS integrations supporting a single source of truth for milestones, labels, rates, customs data, and POD.
- Develop transport analytics and BI, including lane-level KPIs, exception dashboards, and CO₂ reporting.
Cost & Budget Management
- Own the regional transportation budget (approx. USD 170M) and deliver cost-to-serve outcomes.
- Optimize cost per case and cost per shipment by country, lane, and leg while protecting service performance.
- Lead monthly cost reviews, forecasts (YTD/YTG), and variance analysis with Finance and carriers.
- Provide tender inputs to Sourcing, govern rates and surcharges, and oversee freight audit and pay.
- Drive a structured savings portfolio across network design, service tiering, consolidation, and packaging optimization.
Service, Quality & Compliance
- Deliver regional On-Time Delivery (OTD), manage lead-time performance (CCA to POD), and improve first-attempt delivery success.
- Lead monthly carrier QBRs covering service, exceptions, claims, POD capture, and recovery actions.
- Ensure carrier compliance with EHS, legal, and safety requirements for road and air transport.
- Enforce transport packaging and handling standards to prevent product damage in a medical-device context.
Customs, Trade & Risk Management
- Provide complete and accurate transportation data and documentation to enable compliant export and import processes.
- Support broker instructions, duty and tax visibility, and POD/IE599 availability for VAT recovery.
- Maintain pre-clearance readiness and actively manage customs holds and escalations.
- Own the transportation risk register and business continuity plans for critical lanes, including capacity disruptions and peak readiness.
- Drive sustainability initiatives to reduce CO₂ per shipment through mode optimization and network design.
- Demonstrated oversight of Mexico maquiladora / maquila / IMMEX programs, including transportation implications and broker coordination.
- Hands-on experience managing U.S. Customs and Border Protection (CBP) environments, including inspections, holds, escalations, and corrective actions.
- Lead transportation readiness for highly complex cross-border manufacturing regimes, ensuring alignment across logistics, customs, manufacturing, and compliance.
- Act as senior escalation point for cross-border disruptions, including customs delays, documentation gaps, and capacity constraints.
KPIs (Owned or Co-Owned)
- On-Time Delivery % (regional, carrier, lane)
Lead Time (CCA- POD) and transit reliability
- First-Attempt Delivery Success % / Doctor No-Show Rate
- Cost per Case, Cost per Shipment/Leg, Freight Audit Recovery
- Claims and Damage Rate; Returns Rate
- POD Capture Rate; Exception Rate (missed scans, address issues)
- CO₂ per shipment or per case
What We're Looking For Education
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Bachelor’s degree in Supply Chain, Logistics, Operations, or related field; Master’s preferred.
Experience
- 10+ years of transportation or parcel logistics experience with regional or multi-country and U.S.–Mexico cross-border scope.
- Proven leadership of carrier management and regional teams.
- Demonstrated budget ownership of USD 25M+.
- Proven experience operating in complex Mexico maquiladora / IMMEX environments.
- Direct exposure to CBP-regulated import/export operations in a high-volume or high-complexity setting.
- Experience leading logistics operations in large, scaled, multi-site organizations with significant shipment volume and regulatory complexity (not small or early-stage companies).
Systems & Tools
- Hands-on TMS product ownership experience.
- Strong knowledge of SAP/S4 integration and parcel labeling/manifesting solutions.
- Deep understanding and proven ability to deploy AI within areas of responsibility.
Compliance & Trade
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Deep, hands-on understanding of customs processes, including broker management, maquiladora operations, CBP requirements, and cross-border manufacturing flows between the U.S. and Mexico.
AI & Digital Capability (Mandatory)
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Deep understanding and proven ability to deploy AI and advanced analytics within areas of responsibility to improve service, cost, and decision-making.
Complementary Skills
- Advanced analytical and financial acumen; strong cost-to-serve mindset.
- Network design and optimization capability in parcel and multi-leg environments.
- Stakeholder management across Logistics, Trade Compliance, Finance, IT, and Procurement.
- Experience with TMS platforms such as Transporeon, ShipERP, or equivalent.
- Strong presentation, executive communication, and change-management skills.
- Bilingual English - Spanish
Your growth and well-being:
At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:
- Health and well-being programs to keep you thriving in both body and mind.
- Employee-exclusive discounts on Invisalign products.
- Learning opportunities through online learning resources and support for your individual development plans.
- Inclusive, global workplace that fosters collaboration, recognition and belonging.
Country and/or role specific details will be shared with you by your recruiter during the interview process.
Discover Align:
We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.
Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.
We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.
As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.
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Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
