The Process Coach of MP&L is responsible for leading the daily internal logistics operations within the Material Planning & Logistics (MP&L) function, ensuring the correct execution of receiving, shipping, market, and buffer processes to prevent production line stoppages. In this role, you will supervise a team of 30 to 50 hourly operators and technicians, ensuring compliance with safety, quality, delivery, cost, maintenance, and people standards. You will lead daily start-up, close-up and shutdown operations, drive continuous improvement initiatives, manage the versatility matrix and development of your team, and act as a liaison between the work team, plant leadership, and the union to foster a stable, high-performing work environment.
Safety
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Confirm shift start-up status and verify the team's understanding and application of Safety Values.
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Ensure compliance with safety standards (JSA – Job Safety Analysis).
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Lead incident and accident investigations (OSHIM – GPA).
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Lead by example, avoiding unsafe acts and conditions (cell phone use, mobile equipment, etc.).
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Follow up on and participate in safety activities (talks, courses, standards).
Quality
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Ensure compliance with logistics delivery standards to customers.
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Create and maintain up-to-date work instructions for the different activities within the area.
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Ensure proper handling of materials in markets and buffers.
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Provide support in the analysis of rejections and customer complaints related to logistics issues.
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Apply segregation and reporting processes for nonconforming material received from suppliers.
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Report discrepancies in material receipt and communicate them to suppliers through the Penske team.
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Ensure the cleanliness of internal containers, preventing contaminated containers from reaching the point of use.
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Ensure compliance with applicable CT-PAT standards for the operation.
Delivery
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Ensure the daily start-up and shutdown of operations together with the work team.
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Efficiently manage receiving, shipping, market, and buffer operations.
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Ensure the correct execution of EWM operations and maintain system integrity.
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Lead daily operations meetings with Team Leaders.
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Understand the production plan to support appropriate decision-making.
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Ensure timely completion of transport loading and unloading.
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Prevent production line stoppages resulting from inefficiencies in internal logistics processes.
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Report and escalate any critical material detected in the operation in a timely manner.
Cost
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Drive continuous improvement in internal logistics processes.
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Prevent material scrap resulting from internal logistics handling failures.
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Avoid overtime caused by logistics operational inefficiencies.
Maintenance
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Promptly report malfunctions of industrial mobile equipment.
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Ensure the availability of industrial mobile equipment for preventive maintenance.
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Maintain the logistics infrastructure of the area in good condition.
People
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Ensure proper management of union personnel under their supervision.
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Review the Process Job Observation (PJO) daily and align it with the team's versatility matrix.
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Manage the operating personnel's versatility matrix, focused on team development.
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Manage the continuous improvement system (ideas and Kaizen), including submission, recognition, analysis, and feasibility approval.
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Be responsible for compliance with work operation validation standards.
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Maintain availability to rotate shifts according to Manufacturing needs.
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Foster a stable work environment based on organizational behaviors and values, acting as a liaison between the work team (technicians and operators), the plant, and the union.
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Keep the work team informed of relevant company matters.
Education & Experience
Education
Industrial Engineering or a related field
Experience
Proven experience in the automotive industry in logistics and personnel management
Language
Professional-level English (reading, writing, and conversation)
Functional Skills
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Inventory management, material handling, personnel management, and problem-solving methodologies.
Technical Skills
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Proficiency in ERP and EWM systems; strong command of Excel; knowledge of Power BI (desirable).
Leadership Skills
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Service-oriented attitude, self-management, adherence to standards, effective communication, and conflict management.
DISCLAIMER: Ford Motor Company is an Equal Opportunity Employer, as we are committed with a diverse workforce, and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran and basis of disability.
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