The customer service representative (CSR) will serve as the primary point of contact for clients, ensuring timely, accurate, and professional responses to inquiries and requests. This role is key to coordinating logistics processes and maintaining strong relationships with both internal teams external partners.
Key responsibilities:
- Provide outstanding customer service via phone, email, and in-person communication.
- Manage and track shipments, order statuses, and client requests.
- Coordinate with warehouse, traffic, and operations teams to ensure timely delivery and resolution of issues.
- Maintain accurate records of client interactions and logistics transactions.
- Prepare reports, shipment documentation, and data entry in ERP systems.
- Assist with resolving discrepancies, delays, and customer concerns proactively.
- Support continuous improvement efforts and process documentation.
Qualifications:
- Bilingue
- Bachelor´s degree (preferred)
- 2 years of experience in materials, customer service, logistics, supply chain.
- Verbal and written communication skills
- Experience with customer interaction and support
- Organized and detail - oriented
- Proficient in Microsoft Excel and computer skills
- Able to multitask effectively in fast - paced environments
- Quick learner with adaptability to new systems and processes
- Team - oriented with a collaborative mindset
Tipo de puesto: Tiempo completo
Sueldo: A partir de $17,000.00 al mes
Beneficios:
- Estacionamiento de la empresa
- Seguro de gastos médicos mayores
- Seguro de vida
- Vales de despensa
Experiencia:
- customer service: 2 años (Deseable)
Idioma:
Lugar de trabajo: Empleo presencial
