Join Our Team as a Senior Operations Manager
Our ecommerce company is seeking a Senior Operations Manager to lead and improve our operational systems, manage complex projects, and ensure consistent, high-quality execution across the business.
Responsibilities:
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Oversee Daily Operations: Ensure workflows are efficient, consistent, and aligned with the company objectives.
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Lead Projects: Manage cross-functional projects and initiatives, overseeing timelines, tasks, and teams.
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Issue Resolution: Quickly resolve high-priority issues, including internal escalations and external customer problems.
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Collaborative Efforts: Work closely with customer support, logistics, and product teams to streamline processes.
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Performance Monitoring: Track KPIs and operational performance; use data to recommend improvements.
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eCommerce Management: Support and manage the companys Shopify infrastructure and eCommerce performance.
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Vendor Relations: Act as a key point of contact for vendor relations and third-party tool management.
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Purchase Support: Assist buyers and sellers in finalizing purchases, including documentation and resolving issues.
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Continuous Improvement: Drive continuous improvement across all operational processes.
Requirements:
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2+ years of relevant operations and project management experience, ideally in eCommerce.
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Strong background in customer service operations and conflict resolution.
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Fluent English speaker with excellent communication skills.
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Proven success managing cross-functional teams and delivering on complex projects.
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Highly organized, resourceful, and solution-oriented.
We offer:
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Hybrid modality based on performance
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Law benefits and full payroll
Apply now and join this exciting project!
