DESKTOP SUPPORT TECHNICIAN
We are looking for a Desktop Support Technician to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems.
If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.
Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.
Responsibilities
· Address user tickets regarding hardware, software and networking
· Walk customers through installing applications and computer peripherals
· Ask targeted questions to diagnose problems
· Guide users with simple, step-by-step instructions
· Conduct remote troubleshooting
· Test alternative pathways until you resolve an issue
· Customize desktop applications to meet user needs
· Record technical issues and solutions in logs
· Direct unresolved issues to the next level of support personnel
· Follow up with clients to ensure their systems are functional
· Report customer feedback and potential product requests
· Help create technical documentation and manuals
· Requirements
· Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
· Hands-on experience with Windows/ Mac OS environments
· Working knowledge of office automation products and computer peripherals, like printers and scanners
· Knowledge of network security practices and anti-virus programs
· Ability to perform remote troubleshooting and provide clear instructions
· Excellent problem-solving and multitasking skills
· Customer-oriented attitude
Requirements:
· Bachelor’s degree in computer science or information technology.
· Proven work experience as a desktop support engineer or support technician.
· Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
· Knowledge of popular operating systems, software applications, and remote connection systems.
· Ability to solve complex hardware and software issues.
· Ability to travel and work after hours when necessary.
· Excellent interpersonal skills.
· Good written and verbal communication skills.
Job Type: Full-time
Pay: $18,000.00 - $20,000.00 per month
Experience:
- Desktop Support: 3 years (Preferred)
- office 365 support: 3 years (Preferred)
- Network Troubleshooting: 3 years (Preferred)
- Microsoft Outlook Support: 3 years (Preferred)
Language:
Work Location: In person
