Who We Are
At Rincon Property Management, we are committed to creating a culture that prioritizes both personal and professional growth. We encourage every team member to continuously develop their skills through training, education, and hands-on experience.
We leverage cutting-edge technology to better serve our clients and residents, ensuring our team operates efficiently and stays ahead of industry standards.
Position Overview
The Resident Services Coordinator (RSC) is the primary point of contact for tenants and plays a critical role in delivering an exceptional resident experience. As the “face” of Rincon Property Management, this role requires professionalism, empathy, and strong communication skills.
This position is responsible for coordinating leasing activity, managing tenant relations, overseeing move-ins and move-outs, and ensuring compliance across assigned properties. The RSC also supervises the Transaction Coordinator and works closely with the Property Manager to ensure smooth operations.
Key Responsibilities
- Serve as the main point of contact for tenants and prospective tenants via phone and email
- Coordinate and support leasing efforts to ensure properties are rented in a timely manner
- Manage lease renewals within required timelines
- Coordinate move-ins, move-outs, and tenant transitions
- Handle tenant requests, concerns, and issue resolution
- Ensure compliance with renter’s insurance and utility requirements
- Coordinate lease violations and HOA-related matters
- Schedule and coordinate annual inspections with internal teams
- Perform additional duties as assigned related to property occupancy and resident services
Qualifications & Core Requirements
Customer Service & Communication
- Strong interpersonal skills with a professional and friendly demeanor
- Ability to manage high volumes of tenant communication
- Excellent written and verbal communication skills
Organization & Time Management
- Highly organized with strong attention to detail
- Ability to manage multiple priorities and deadlines in a fast-paced environment
Problem Solving
- Proactive and solution-oriented mindset
- Ability to resolve issues efficiently and professionally
Technical Skills
- Proficient in general computer systems and software
- Ability to quickly learn property management platforms and tools
Experience (Preferred)
- Property management, leasing, or customer service experience is a plus
Perks & Benefits
- Opportunities for professional growth and career advancement
- Ongoing training, education, and development support
- Collaborative and team-oriented work environment
- Leadership development opportunities
- Exposure to modern property management technology and systems
- Dynamic, fast-paced work environment with meaningful impact
Job Type: Full-time
Pay: $20,650.00 - $24,300.00 per month
Work Location: Remote
