Glory Global, empresa líder en Soluciones Tecnológicas de Cash Management, busca tu talento:
Soporte técnico- Primer nivel: Recepción, clasificación y registro de tickets correctivos, brindando atención inicial para resolver incidencias de forma remota, cumplir SLA y evitar envíos innecesarios a campo
Tus funciones:
- Gestión y filtrado de tickets correctivos.
- Atender y resolver casos vía llamada telefónica o por correo hacia el cliente
- Resolución remota (Phone Fix)
- Escalar tickets a Dispatch
- Mantener trazabilidad y calidad de registros en Sistema y bitácoras.
- Escalamiento oportuno, asegurando calidad de datos, cumplimiento de SLA y reducción de envíos a campo, con apoyo en capacitación técnica y colaboración con equipos operativos.
FORMACIÓN Y CALIFICACIONES REQUERIDAS
- Carrera técnica o licenciatura en Informática, Sistemas Computacionales, TI o afines.
- Experiencia en soporte técnico, dispatch o roles similares.
- Conocimiento básico en soporte técnico de hardware y software (deseable).
- Manejo de sistemas y herramientas de registro.
- Manejo de paquetería Microsoft Office (Word, Power Point, Excel y Power Bi)
- Español fluido; inglés básico.
Sueldo mensual- Contratación directa, 100% nominal
- Pago quincenal con HSBC
- Prestaciones de Ley y Superiores
En Glory Global Solutions creemos en la diversidad e inclusión. Defendemos la igualdad de oportunidades sin discriminar por género, raza, edad, religión, orientación sexual o cualquier otro aspecto que pudiera ser considerado excluyente.
Global Leaders in Customer Experience Automation
With a culture rooted in innovation, each day Glory’s people are transforming our customer’s businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That’s a reputation we’ve earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it’s our people who are driving our successes.
Why Join Us
Here at Glory, our ambitions are as big as yours. And that’s why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That’s because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you’ll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation.
Glory Values
The Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are – with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect.
- Customer Delight. We put our customers first.
- Integrity. We do the right thing, always.
- Innovation. We embrace new challenges and share the future.
- Speed. We move fast, that’s how we stay ahead.
- Diversity & Respect. We value the strength in our differences.
- Teamwork. We succeed together.
