Your Role
We're looking for a Support Specialist to join our Match Analysis team in Latin America. In this role, you'll be the day-to-day point of contact for clients across a range of sports and organizations, including clubs competing in the CONMEBOL Libertadores, Brazilian Serie A, Argentine Liga Profesional, and Mexican Liga MX. You'll help them get the most out of our tools, troubleshoot issues when they arise, and make sure any problems are resolved quickly and effectively. A role where understanding the game matters just as much as solving the technical problem.
Location
For this role, we're currently considering candidates based within commuting distance of our WeWork in Col. Juárez, CDMX, as we do expect occasional in-person days with the team despite this being a remote position.
Must-Haves
- Thrive on the front lines. Whether over phone, video, or email, you confidently answer user questions by explaining solutions with clarity and a human touch, ensuring issues are resolved or escalated as needed.
- A problem solver. You’re skilled in troubleshooting software and hardware issues, running diagnostics and providing effective resolutions.
- Adaptable. You’re comfortable working within quick deadlines and when needed, including some weekends. You’re also available to travel as necessary.
- Academically qualified. You hold a higher education academic background in exercise, sports science or related fields.
- Multilingual. You speak English and Spanish fluently. Portuguese would be a strong plus.
Nice-to-Haves
- A field expert. You're familiar with high performance analysis workflows, and with video analysis softwares such as Hudl Sportscode.
- Certifications. Certifications. Holding a UEFA, CONMEBOL, or national federation coaching license (CBF, AFA, or equivalent), or a recognized performance analysis qualification, would be a strong plus.
- Experienced in tech support. As our users' first point of contact, it’s a plus if you’ve had a previous role where you answered calls and emails that ranged from how-to questions to technical troubleshooting.
Compensation
The base salary range for this role is displayed below— starting salaries will typically fall near the middle of this range.
We make compensation decisions based on an individual's experience, skills and education in line with our internal pay equity practices.
Base Salary Range
$187,000 - $513,000 MXN
Inclusion at Hudl
Privacy Policy
